Microsoft Experience Center

Category: Electronics store in New York

Address: 677 5th Ave, New York, NY 10022, USA

Phone: +12128243100

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Cori Frede

Aug 5, 2022

Long wait for the augmented reality car ride so I didn't wait but it looked really awesome. The store itself was fun to explore.

Sigmund Utklev

Jun 2, 2022

Free ride in a McLaren Senna simulator with Forza 5 in 2nd floor. 3rd floor was full of xbox and PCs with access to alot, also free. This was almost like being at LAN again. Recommend it to Nerds. 10 out of 10.

Sean Tooson

Apr 27, 2022

Wanted to try Surface headphones in the store, to experience how they sound, store employee said I can’t connect headphones to personal devices can ONLY listen on on your store devices. Question: why? I want to hear how they sound with my music on my device! Not on YouTube low quality music videos on your device. Very disappointed, really. When coming to Apple you can connect everything you want to personal devices.

Darlene jackson

Jan 6, 2022

1/5/22. Just decided to stop in 2 c what it was. I was met by ???? Who asked ? What brought to the Microsoft Experience! I told him Christmas was over and I needed a new surge! He laughed and took me on a tour! I asked him what do they have for older p people trying to catch up? He showed me a help page with his picture. Wow he was really down with the business! Great visit. Will return!!

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Questions & Answers

Does this store have anything dealing with the augmented reality things MS is doing? Where would I go to see that?

Kyle Makavensky | Apr 14, 2018
Nicola Galluccio | Apr 15, 2018

Yes, the store has plenty of Virtual and Mixed reality headsets, it has Oculus, Vive, Samsung and HP, even Hololens, you can try all of them

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If I got an Xbox bundle and I used the bundle code and then decide to return the console would I still get all my money back?

MiniTeno | Apr 14, 2019
Susana Fernandez | Apr 15, 2019

If would be better if you ask them before to buy it

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Do you guys have the razer phone?

Magally Hernandez | Apr 14, 2019
Nicholas Bottone | Apr 15, 2019

Yes, the Razer Phone is on display on the first floor of the store, beside other flagship Android phones from Samsung.

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Do black Friday deals still exist today?

Tony Fosu | Apr 14, 2018
Mahdi Movahed | Apr 15, 2018

I think not, but they have some same deals today.

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Are XBox Series C stocked here?

Ryan DeBraal | Mar 30, 2022
Lucky Duck | Mar 31, 2022

There are Xbox Series X, and Xbox Series S. I believe you mean to say Series X, and when I went in they certainly had Series X to try out, but I am not sure if they are for sale or not.

How much is it to fix a Analog Stick on a Xbox One Controller ?

Nicholas Santos | Apr 13, 2020
Josue Polanco | Apr 14, 2020

You're better off calling them.. But I don't think they fix those

Does anyone know if Microsoft 5th ave store can helps in unlocking my hp computer, as I’ve have forgotten my password... thank

luis negron | Apr 13, 2020
Amity Lui | Apr 14, 2020

Yes they should be able to!

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Do you fix xboxes?

BENJAMIN RICHARD | Apr 13, 2020
Camille Edwards | Apr 14, 2020

Yes, they'll fix them. Mine was 1 week out of warranty and they still gave me a brand new one!! If it's too far out of warranty they'll fix or replace it for a fee.

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Deals on xbox

Richard acebedo | Apr 13, 2020
Sebastian Kb | Apr 14, 2020

Yes

Do they have protective cover for the device

SHANTIA DEVLIN | Apr 14, 2019
Canndy Gyimah | Apr 15, 2019

Yes

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Hello i just wanted 2 know if you guys fix PS4 Controllers and how much ?

Real ThaMaskRapper | Apr 14, 2019
Golden | Apr 15, 2019

Wrong company

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Do you need an appointment to have a virus removed.

Marilyn Connor | Apr 14, 2018
James B. | Apr 15, 2018

They are very helpful. Appointments are easy to get, so why not make one? Then there's no chance you'll have to wait.

Is it advisable to buy in this store?

jeferson vasquez | Apr 14, 2019
Nicholas Bottone | Apr 15, 2019

Yes, the staff are very knowledgeable about the products that they sell and do an excellent job of explaining them and helping you decide which product is best for you. I have had nothing but amazing customer service from that store.

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Hi there, do I have to book a appointment in order to come for like a consultation regarding purchasing a laptop or can I just do a walk in?

Gurwinder Kaur | Mar 30, 2022
Lucky Duck | Mar 31, 2022

I’m pretty sure it’s just walk-in.

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Do you have the Alienware desk too in store

Dawn French | Jan 13, 2022
Kofi Opoku-Acquah | Jan 14, 2022

No desktops, just laptops and all in ones.

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Do you fix Microsoft products, like a Xbox one X? And do you sell the Xbox 2020? Best regards

Letty Lara | Dec 14, 2021
Jeffrey Gardner | Dec 15, 2021

Sorry but I don't know since I don't work there I just visited the store

I purchased a Microsoft Surface about 4 years ago and the bottom of the screen is shaking. What should I do?

Frank Robles | Mar 30, 2022
Lucky Duck | Mar 31, 2022

Go to the support center on floor 2, possibly. Not sure if they do repair or not

Can I meet with associate to review one on one?

Tim Ceci | Jul 17, 2021
Matthew Torres | Jul 18, 2021

Yes you can, they'll answer any questions you ask, the only thing is that you can't purchase anything within the store. They also take appointments for device repair, if needed.

Do this store have any XBOX SERIES X??

Jermell Stepheny | May 18, 2021
Mwisha Ludack | May 19, 2021

They don't have it in store, however you can try this site to get it: nowinstock.net I didn't know about until today.

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Microsoft keeps pop a "your account is about to expire." In my desk computer. What should I do?

Carlos DaSilva | May 18, 2021
Ruben De la rosa Guerrero | May 19, 2021

Just sign in the Microsoft website and validate your account.

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Is an apppointment required for entry?

RADIZZLE4000 | Mar 30, 2022
Lucky Duck | Mar 31, 2022

No.

Does it carry HP ink for HP Desk Het 2655?

Jennifer Choi | Apr 13, 2021
Cuame Francis | Apr 14, 2021

Unfortunately not.

Can they help solve a problem I am having with Excel?

AlexandraSM1057 | Mar 30, 2022
Lucky Duck | Mar 31, 2022

Yes, support center is on floor 2.

Are they open right now?

Jason Arias | Mar 30, 2022
Lucky Duck | Mar 31, 2022

10AM-7PM on everyday except sundays, which are 11AM-6PM

Good morning, do you already have Hololens 2 available in the store?

Angelica Nepomuceno | Apr 13, 2020
MAD MOTORCYCLE | Apr 14, 2020

What does it mean?

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Does the store sell Fortnite t-shirts?

Renata Holder | Apr 13, 2020
JoCee Porter | Apr 14, 2020

It sells other Fortnite souvenirs but not shirts! If you do a tour then they give you a free Microsoft shirt.

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Hello! You have a zenbook UX580GE-XB74T for sale on 5th Avenue

Tech Life | Apr 13, 2020
Nosirdzhon Nazarali | Apr 14, 2020

They don't as far as i know

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Can the Microsoft store also come to germany? Bielefeld berlin dortmund and cologne and hamburg

LPJaden 2.0 | Apr 13, 2020
Sebastian Kb | Apr 14, 2020

Yes

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How are you. Do you have in stock 9x steelseries headphones?

israel orozco | Apr 13, 2020
Nrupesh NYC | Apr 14, 2020

Call them

Can I bring my need updating box in there for repairs?

Lamont Robinson | Apr 14, 2019
solange allou | Apr 15, 2019

I do not think so

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Can the Microsoft store initialize an xbox one s.to function offline???..don't have internet or router...

Robert Negron | Apr 14, 2019
Juan Carlos Recinos | Apr 15, 2019

You may also bring your device to the store for better assistance. They might i Show you how to do it yourself so you can learn. People at the store are great and helpful

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Do they sell the Microsoft Surface Book 2 and accesories there?

Daniel Torregiani | Apr 14, 2019
Alberto Kim | Apr 15, 2019

Yes

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My xbox one s is making a weird noise but it's still functional. Do they offer a diagnostic and maintenance service?

Luis C. L. | Apr 14, 2019
Nashan The Name | Apr 15, 2019

That is something that you must call Microsoft Tech support for.

But six of my games in the one do not load the login as I have to do to make sure that they start right away

Anna Piccolotto | Apr 14, 2019
Karl Green | Apr 15, 2019

Yes

I have an old HP Stream Notebook PC 13. Windows 8. Can it be updated? Can it be updated at the store?

Eric Schwartzman | Apr 14, 2019
Sarah Bernhardt | Apr 15, 2019

Don't know, sorry just contact the Store!

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Does it offer tutorials?

Blima Abramson | Apr 14, 2019
Master Of Some | Apr 15, 2019

Yes, and they also have facility tours as well.

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Does the store on 5th Ave in NYC, have an fortnite events the week of 11/19-11/24?

Jeremy Cashman | Apr 14, 2019
Luis “Intell4sale” Ramirez | Apr 15, 2019

I believe they have an event calendar

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How much to replace a cracked surface pro 4 screen ?

No Name | Apr 14, 2019
Jasmine J | Apr 15, 2019

If you are under warranty it's a $49 deductible and if not its $450 for a pro 4

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Are they selling the Surface Hub in that store?

Facundo Macció | Apr 14, 2019
Astro Gabba | Apr 15, 2019

I didnt see it when i went there

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Does the store sell Xbox x

Henry Burch | Jan 13, 2022
MARK ZONIS | Jan 14, 2022

Do you sell Xbox one

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Do you have asus zenfone 5z?

Mac Gil Fajardo | Apr 14, 2019
Etienne Pechikoff | Apr 15, 2019

This phone is available only for pre order only. It should be available by the end of the month for all public.

Can I trade in an older model of the Surface for a newer one to decrease the price ?

Jkns135 | Apr 14, 2019
Mark Holder | Apr 15, 2019

Go online to see if the program is active. There you will get a valuation for your trade in. You can do this at the store in person also.

Can Yu take a Xbox back for warranty without hdmi

cindy watson | Apr 14, 2019
Varun Ahuja | Apr 15, 2019

Yes thats fine as long as you're not returning only.

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Does this location offer Power supply for Xbox one (European version)?

Wyatt M Wilson | Apr 14, 2019
Rayan Labah | Apr 15, 2019

I don't think so.

you guys have the xbox one x????

Matthew Cevallos | Apr 14, 2019
Pallab Chatterjee | Apr 15, 2019

They usually are stocked with the latest models.

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Can i get my Xbox One Controller's firmware updated for free, here? All that is needed is an up-to-date, connected to my device, win 10 PC, or an actual updated xbox one...

Danny “最偉剣坐” Leonce | Apr 14, 2019
Scott Pilgrim | Apr 15, 2019

@Mrs a new controller is not firmware update

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can you purchase power supply for original Xbox one? Looking for universal version with higher voltage.

Wyatt M Wilson | Apr 14, 2019
Hector D'Alessandro | Apr 15, 2019

No

Can I get Office 2003 downloaded on my laptop computer which has Windows 10 (I don't like it)?

Angela M. Rosati | Apr 14, 2019
Marco Ossanna | Apr 15, 2019

Yes.

Do they design logo for laptop

Mark S | Apr 14, 2019
Patrick Mermelstein | Apr 15, 2019

If you're asking if the store contains a design division, no, it is only retail.

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Do they do replacements for a broken lb button on the elite controller

Billy Seda | Apr 14, 2019
Tanoop Sungha | Apr 15, 2019

No they won't do that. You would need to go to ms support online.

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Hello! I would like to know what is the price of the console x box one, the most economical option available, thanks

Franco Ramzes | Apr 14, 2019
Nova Rooky | Apr 15, 2019

I don't know the price in the MS Store. I would say best buy is cheaper than the store.

do you sell forza motorsports 1 its for orginal abox

RYAN ARIAS | Mar 30, 2022
Lucky Duck | Mar 31, 2022

No.

Do you also have google vr headsets?

Meila Supartini | Apr 14, 2019
Jose “pepe” Chavez | Apr 15, 2019

No

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What configuration available in dell? I m looking for more storage more GB. Can you suggest?

Nivva Yoosuf | Apr 14, 2019
Jafari T | Apr 15, 2019

anything with an 512gb ssd hard drive and up

Do you have a class to maximize my use of my new Windows 10 software. I have a new Dell desktop and Windows 10 keeps asking me questions I do not understand.

Patricia Gitt | Apr 14, 2019
Jafari T | Apr 15, 2019

You can write down your questions and go into the store for assistance. Someone would be more than willing to help you out.

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Do they sell accessories like surface pro chargers?

Gretchen Guo | Apr 14, 2019
Karina Mirpuri | Apr 15, 2019

They do but limited they recommend to go Amazon or best buy for better variety

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The power input plug is broken on my surface. Can this repair be done at the store?

Dave Labutte | Apr 14, 2019
Omar Abdelhaq | Apr 15, 2019

Just go to the back of the store, the maintenance is there, and staff are really helpful. They will take your and the surface information along with the issue details, then schedule an appointment for you with one of the support team. Initial check might be available instantly and then accordingly they'll tell you how they will move forward, according to whether this issue is covered by warranty or so.

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How much it cost a Microsoft Surface Book 2 (Intel Core i7, 16GB RAM, 1TB) - 13.5". Do you guys have it at store? Thanks

Diana Werlang | Apr 14, 2019
Paul Filiora | Apr 15, 2019

Normally it retails for $2,999.00 but it's currently on sale for $2,699.10. the storage space is really what pushes the price so high. The same specs but 512gb storage is $500 cheaper and also on sale. I'm not sure if it is stock at the moment, I would call directly to inquire for the most accurate inventory check.

Do you have the "Surface Hub" on display?

Hasan Azeez | Apr 14, 2019
Kayla J | Apr 15, 2019

Yes, they have one on display in the far back of the store. If you take a tour, they will show it to you!

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Does the store provide outlook tech support ?

Stacey Kelz | Apr 14, 2019
Omer Ifrach | Apr 15, 2019

Yes, they will help with anything office related. You can call or go to the website to make an apointment.

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Hi ! I have a Dell laptop..Do they take care of any brand computer?

Derya Aydin | Apr 14, 2019
Nicholas Bottone | Apr 15, 2019

The fifth avenue store has an entire floor dedicated to Dell products (3rd floor), and they will service and provide support for all brands of Windows computers. I highly recommend visiting, their in store customer service is outstanding!

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can they fix my damaged surface book screen?

Huseini Suleiman | Apr 14, 2019
Omar Abdelhaq | Apr 15, 2019

Just go to the counter at the back of the store, schedule an appointment, it could be instant or it might include a wait time, depends on how many people are ahead of you or the complexity of your case. Sorry to hear about your screen :/

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Do you fix xbox 360's

Stealth Born | Apr 14, 2019
Jay Alexander | Apr 15, 2019

Once its Microsoft they can troubleshoot if its major then they hold on to it for 72hours. Of it's a hardware issue the send it to get fixed with your approval.

What is business hours for Monday 2nd April

Lenora Kruger | Apr 14, 2018
Devin Epstein | Apr 15, 2018

9am to 9pm

This store has technical support?

Alessandra | Apr 14, 2018
Ludovico Nicolas Gonzalez Morano | Apr 15, 2018

Yes

can we buy razer phone from you??

emiran kartal | Apr 14, 2019
Nicholas Bottone | Apr 15, 2019

Yes, this store displays and sells a small selection of flagship Android smartphones, including the Razer Phone and Samsung Galaxy.

Hi! I'm going to send my Surface to get repaired. The ssd died. Should I bring the power supplies unit too or just Surface will be enough? Thanks in advance!

Andrew Shmorgun | Apr 14, 2019
Nicholas Bottone | Apr 15, 2019

It's a good idea to bring the power supply if it isn't a hassle, because they may replace it, although it is not required. They have extras and can give you a replacement device.

Will the xbox one x be for sale at the store tomorrow or tonight?

carlos peguero | Apr 14, 2018
Padraic Burns | Apr 15, 2018

It should be on sale at in store at midnight, however there will most likely be a line which will be longer than the amount of xboxs in stock

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When does the new Xbox system being released ,and how much will it cost?

Darien Hylton | Apr 14, 2018
Mark Grundel | Apr 15, 2018

November 7, $499 for the 1TB system

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Can I send my Xbox there to get repaired ?

T Jack | Apr 14, 2019
Nicholas Bottone | Apr 15, 2019

Yes, this store services and offers support to all Microsoft and Windows devices, including the Xbox. You can schedule and appointment if you'd like, but it is not required.

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Whats the closest hotel to there? Looking for a place to stay for my son for the madden tournament this weekend?

Ricci Poole | Apr 14, 2018
Amjad Najar | Apr 15, 2018

Any hotel near to 5th avenue

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