Northeast Credit Union

Seth McAlister

Worst bank around. They've employed a contact center so you can never actually talk to your own bank that has all your money in it without speaking to the contact rep first. Good luck too because the Contact Center doesn't have a branch number either so they can only put a message in on your behalf in hopes that someone gets back to you. So, if you have a timely issue, don't count on this bank coming through for you. I mean, I feel like my money is held hostage right now.

Brady Marchewka

DO NOT WASTE YOUR TIME HERE. The worst of the worst. Have spent the last two days trying to contact customer service with no answer. Northeast Credit Union does not care about its customers and I have had the most frustrating experience every interaction. I really try to support local businesses, but in this case, I will be switching to a more reliable financial institution. Also Credit Unions do not pay Income Tax, which is just another reason to hate them. Purely for profit.

Kaley Corriveau

Over the (too many) years that I have had to deal with NECU for my car loan, I have never felt secure in their "auto pay" system. For years each month I was given a collection call because the auto pay system failed. (and still do, by the way). Our information isn't saved, after supposedly setting it up. Over and over again. It's as if they make money on people paying late... oh wait... Now that I've moved and have had a name change this year, I am having name issues and address issues no matter how many times I try to change it with customer service. I have never understood their 'online banking' or how the auto loans somehow have a different system or different bank that actually takes the payments??? System is not at ALL user friendly and I swear is meant to confuse people on purpose to their financial gain. I wish I could move my loan with literally anyone else. AVOID IF YOU CAN!

Hillary Bergstrom

Don't bother with this bank. It doesn't matter how long you've been a member, your income, or debt ratio. I got "all we base our rates on is credit score." I went to refinance my car through them so I'd have a local point of contact and hoping to get a little bit better interest rate. They have advertising on how "low our rates are." With a decent income, average credit score, and a good banking and payment history, I figured it was a no brainer. Not only was the interest rate they provided laughable, but the representative kept trying to sell me on a credit card with a low credit line and a personal loan for a balance that already has 0% interest. I'll keep her name out of this review to preserve my own dignity. She also peppered me with questions about why student loans were in deferment when it was a government administration decision to put all borrowers in deferment through the pandemic. Do you live under a rock? For someone who aides in the loan process for a living, I was most surprised she didn't know this and felt the need to pepper me with questions about it. Horrible treatment for local customers who want to try to give their business to a local company. They don't actually care about their customers. Bank elsewhere.