T-Mobile

Juliana Kelm

Louis, Sami, and the whole team were incredibly patient, knowledgeable, and welcoming. We are Sprint customers needing to change to T-Mobile and the whole process was transparent and helpful. Louis helped my mom and I get onto 5G, get our old phones transferred/backed up properly, get a new T-mobile SIM card, and get new phones with a great trade-in deal. The process took a long time (not T-Mobile’s fault, it just takes a while!) and they were very kind, patient, and helpful throughout. We were nervous to have to move from Sprint to a new company after 10+ years, but the College Ave T-Mobile team was wonderful. Definitely recommend stopping by this store if you need help! Thanks again!!

Catherine Joseph

Jeff was great he helped me out with separating my account from sister, so I could we can have individual accounts , he itemized everything. When I have an issue the College Ave store always helps

darin kram

Great staff, very clean, and safe store. Excellent safety protocols in place for the pandemic. Had to get a sim card to switch over from Sprint. Easy swap. Quickly done.

emery rowand

I have been a Sprint customer for years and T-Mobile has treated us like 2nd class citizens. One guy tried to sell me a OnePlus phone so I asked how it compared to the Samsung S21 I wanted. He had no idea, but just liked the OnePlus - in other words, he would get a bigger bonus if I picked the One Plus. With my Sprint SIM, I'm on 3g most of the time- ROAMING all over the state. I tried to upgrade my phone and the deals were OK, but in order to do anything I first need to switch all my SIMS to T-Mobile, so I asked for 5 SIMS. "We can't do that, you need to bring ALL 5 phones into the store". Well, some of them are all over the county, so that is a real pain in my side. Instead of an OK deal on a phone upgrade, I switched to a great carrier that gave me brand new, top of the line phones for FREE and the monthly service for unlimited is the same, so I will be a former T-Mobile/Sprint customer this Friday when the new Samsung S21 is released (yes- we were given several of them for free- when we traded in our old Samsung phones)