VCA San Carlos Animal Hospital

Lisa Donchak

Staff are not transparent about the process or timelines, communicate poorly to owners, leave you on hold for extended periods of time, and leave animals unattended in kennels with no communication to owners. Expect wait times 4-10 hours.

J DeLaCruz

Wow. I cannot express how thankful I am to have this hospital. They were very attentive and was able to see my pet the same day I called! When I wasn’t sure if it was urgent, they were able to ask thorough questions to help determine if my pet should be seen now or wait for an appointment. The appointment was an easy process for me. All I had to do was wait in my car and wait for a phone call. Everything was contactless which obviously is important to me given covid. Even when I arrived my pet did not hesitate to go with the nurses, you could tell she trusted them! Thanks VCA San Carlos for going above and beyond!

Deborah Stevens-Sterling

I had the misfortune of having the same doc for both visits for 2 different cats. It was like being at a car dealership... didn’t give me options at all . I realized later I paid the highest rate for both cats. I had to have one of my babies put to sleep yesterday and chose to go to another clinic in Redwood City. Now This is where I should have gone initially. Health options were discussed, pricing options... they were amazing.

Vicki Gariffo

I've been bringing my dogs here for years and have had only positive experiences. Recently one of my dogs swallowed an entire banana, with the skin and stem. I called the office and was told to bring him right in. He was treated almost immediately and was fine and ready to come home in around an hour and a half. The vets we've seen, Dr. Haddad and Dr. Stauber, are both friendly and professional. The nurse is wonderful. I'm happy they've become a 24 hour emergency center so I would no longer have to drive to Palo Alto for after-hours care.