Arbour Ponds Apartment Homes

R C

I’m staying in the same community since an year and half and the worst part about this is they don’t even have proper directions to navigate around. Many of my orders were delivered to wrong building. And I need to keep looking around where my stuff is left after is says delivered. The Uber can never find my building as there were no proper directions showing building numbers before entering a street. At least they can mark which buildings are in each lane at the beginning of each turn. I hope the management addresses this so I can remove this review.

Mr Ninja

Horrible place! Don’t expect nothing from them and forget about the deposit, even if you never used the place they’ll find a way to take it and charge your homeowners insurance the most they can get, and on top of that send some more to collections. “Arbour Swamps” would be more fitting.

Ben

It's actually in a very good location, the apartments are nice. However, like most complexes the management is extremely unfortunate to deal with. I had several issues during my time here. One being, they try and refuse showing you the apartment before you sign your lease. Don't fall for their tricks make sure you know what you're getting yourself into! The complex says they will email you when your packages arrive but that never happened once. I'd recommend purchasing a PO box if you plan on living here. You should plan on finding a local laundromat as the machines where broken for the majority of my lease. They also cost $2+ a load which adds up. One of the only positives is the maintenance team. The maintenance workers are always extremely helpful and professional. Water and Trash costs vary from $30-$75 a month and the electricity for a bigger unit averaged $105 monthly. Update: I moved out almost 6 months ago and never received my security deposit back. (im guessing because of this review lols)

Sharlene Javier

I have to say that the apartment itself is very modern and spacious (1bed, 1 bath). Location is great, right off of Dale Mabry and i275 and tons of shops near by. The walls are paper thin but you kind of expect some noise transfer when living in an apartment complex. Now to the fun stuff...supposedly it is a gated community, but the gate works maybe 65% of the time. The laundry facilities are never fully functional and when they are, they are dirty. Maintenance takes forever and a day to come to take care of your issues and the best part is that the staff in the office is mediocre. Melissa at the front desk is as pleasant as a box of rocks. She shows no customer service skills and acts like she hates her job. We have complained to the management about her behavior but they seem to just brush it off. I don't know you, but if you ask me, even if I had issues with the complex, if the office staff made me feel important it would me a much easier pill to swallow. In conclusion, STAY AWAY FROM HERE!