Frontier Airlines

Nathan Tacsik

Awful customer service. We arrived to the airport with 5 minutes before the baggage check closed, we were the ONLY passengers at the desk at this time. They said the flight was full and we couldn't get on the plane, and our bags wouldn't make it. I told them to hurry up and check. The flight was NOT full and turns out our bags did make it. Just the worst kind of service you can imagine at an airport

Efrain Mercado

We all know why we buy Frontier Airline tickets, they are cheap but the saying holds true. You get what you pay for. We started boarding at 5:25am and currently sitting at the gate waiting for, a captain! I understand weather, or the flight before causing a delay, or mechanical issue but a pilot?! If this airline didn’t suck so frequently maybe I’d keep my feedback to myself but it’s horrible. Have you noticed the seats? They are as think as a folding chair. My iPad is bigger then the seat back tray. Any complimentary drinks or snacks? Nope. We we boarded it was dark out. The added picture showing the sun is up and we are still here.

dream home

Flight Delayed 30 minutes, fine, the luggage check in people even do not know it, yelling loudly and repeatedly“gate is closing soon” quite rude too. Check in is so slow. After boarding, all of us have to get off the plane, and boarding again. But in flight service is great.

Heather zammit

This has been the worst experience with Tampa frontier airlines I ever had. Normally, I take this airline for a short weekend trip somewhere but never again. They lost my suitcase and found it in New Jersey 3 days later. Told me I would be refunded for the days I did not have my bag. Every time I called the baggage office the girl said there was nothing she can do after they already confirmed they received all my emails, receipts, and told me I would receive a check in the mail after 7 days. Juliette the station manager, would refuse to speak to me over the phone and it has been two weeks with no refund or any response to any of my emails/phone calls. All I wanted was someone to just confirm I am getting my money back and respond to my email. Doesn’t make sense when they told me they looked over my receipts and received it but you can’t reply? I guess customer service means nothing to them or corporate since no one can give a straight answer. All I am asking for is a response, sense of urgency, and quality customer service which this airline does not have.