Westlake Manufacturing Inc

Douglas Witherington

Received wrong product I purchased windows for my screened patio. Two of the window openings were the same size. One of the windows I received would fit in either opening the other was to large for either. I called Ron Enman about the problem he said it was my problem he wasn't buying me another window. I was trying to explain it wasn't ordered wrong it was built wrong and that is when he hung up on me. On top of that the windows for the door are completely wrong way to thick for the door. Once again my problem not his. Kinda funny he had no problem taking my $1700 but wouldn't even talk to me about fixing his or his vendor's mistake. If it wasn't for Randy Johnson from Johnson's screening and gutter the company who installed my gutters and screened in patios it would still not be installed. He spent 4 hrs cutting and fitting to the opening. He would not accept money from me because he referred me to Westlake. IT isn't fair he has to work free to correct Westlake's mistake. The door still isn't done I don't see any point in contacting Ron again I feel sure he will hang up on me again if he even answers. HE marked paid on a copy of the quote never gave me an actual receipt. Your Desired Resolution: A partial refund to compensate Mr. Johnson for the 4 hours of labor to make the incorrect window fit.

Suewanna Speckhardt

Family Business