The Depot Cafe and Bookstore

Lindsay Costantini

Wow! Went way down hill! Had lunch today and the food and service were truly terrible. The service staff really messed up our order. But it was the manager, Victor, who made it so much worse. Didn’t care that there was a mistake, didn’t apologize until I really expressed how frustrating the experience was. Didn’t take care to right the error. Something happened to this restaurant and I hope it gets back on track. We asked for ketchup and were given a disgusting empty bottle. Asked for a second bottle - same, another empty disgusting bottle. Ordered the Hippie salad with chicken - greens were not fresh and chicken was chewy. The whole place has gone down hill. Sad cause I loved the location, quintessential MV. I hope the owners read this and fix it so we can enjoy it again in the future.

Richard Levy

A great place to hang out. Located in the old Mill Valley rail station you can grab a coffee or search for a gift or book. Prepare to spend a few bucks, but you would expect nothing less if you are in Mill Valley.

Paul

Poor customer service. Employee at the register didn’t smile at me, didn’t greet me, didn’t welcome, didn’t appreciate me for my business. No warmth in the voice, no friendliness. It made me feel like I was inconveniencing the staff for my business. I don’t understand why. I’m a paying customer. I should be treated with warmth and appreciation. I will not come back to this place again.

Abbas Bilgrami

The location for this coffee shop is great, right in the centre of town. Staff are not trained in social graces. Asked for a spoon, a young man pointed out the cutlery to which I moved to get a spoon. A rather aggressive individual refused to let me access the spoons and instead pointed me in the direction of plastic cutlery which included a fork a napkin etc. Rather then using environmentally unsafe products I decided to withdraw and will ensure never to return to a rude and environmentally thoughtless establishment. As a visitor from overseas I was truly surprised to see Californian warmth and hospitality completely lacking in this establishment. Go across the street to Equator. They may be the better place for coffee......