Address: 1661 Botelho Dr #180, Walnut Creek, CA 94596, USA
Phone: +19259377575
Sunday: Closed
Monday: Closed
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: 9AM–5PM
Patrick Price
I really don't know how to thank these wonderful people enough. Our small embroidery business was in big trouble when our main machine started freaking out on us right in the middle of the busiest we've ever been. Dan and his team went WAYYYYY beyond what I could have ever expected to make sure we got what we needed. It is obvious to me why this shop has been in business for as long as it has. They truly care about their customers; more so than I've ever seen. A very sincere THANK YOU to you, Dan, and your wonderful team.
Marcelo Granados
I bought a industrial juke machine from these guys. I cannot say how amazing a experience it was! I'm so happy I made the drive from Reno. My machine was put together and ready for pick up on super short notice. When I arrived to pick it up, the owner took tons of time showing me the machine and teaching me the basics of using it and also care and up keep. If you are in market for a new machine, these guys are super pro and very helpful and friendly! I cannot recommend them more!
Eva Brown
Unbelievable customer service! I ordered a sewing machine from my local quilt shop last spring when my machine couldn't be repaired. Covid-19 hit and receiving it was delayed indefinitely. After waiting two months, I sought somewhere else for a specific juki machine and was coming up empty handed. Finally I called sewingmachineshop.com First they wanted to make sure I had pursued a local Juki dealer which impressed me. Then they had the exact machine I was looking for and shipped it to me at no cost that very day in June. I was in tears. Fast forward to today when I discovered one of the expensive feet for the machine had broken. I emailed their shop to ask if I could have it repaired or needed to buy a new one and they responded immediately to request my address to send me a new foot at no cost. Hats off to people doing business right! Thank you!
Michael Howeth
After months of research and debate I saw the website for this place, including Dan's discussion of brands he recommended. When I contacted him regarding the quilting machines I was considering, he listened and made a recommendation for a model that I had not even known about. I looked at the link and information he sent, and it was perfect! I ordered it just as the Covid-19 crisis hit, because of that he arranged for me to receive the machine shipped direct from Juki. Part of the shipment took longer than the rest, however, he and his staff were wonderful at helping me track everything down and answering all my questions. They are all very pleasant and knowledgeable people, doing a magnificent job during a difficult time.
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They have free getting started classes for sergers bought there.
No we are not able to travel to do repairs. Unfortunately I don't know of anyone who still does.
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