Richert Lumber Ace Hardware

Tao Guan

Shower facet or trim kit replacement could be either a simple DIY project taking 30 mins or a frustrating project giving you nightmare. That is why it took me a few years to finally take on this project. First, you need to select the right trim kit, hoping it will just fit the existing rough in valve. If it does not fit, it is like opening a can of worms. Replacing a rough-in valve is very difficult, it is even challenging for professional plumbers. I came to Richert Lumber ACE Hardware Pleasanton. After talking to Clint about my project, he started to search from the catalogue. Clint is so nice and patient, we ended up spending 45 mins to help me make the selection, then he called me when the products arrived. My house is only 10 years old, but new trim kit of the same brand is not compatible with the existing rough in valve!!! It was where my nightmare started. After I told Clint about the issue, he called the supplier multiple times, finally, it was concluded that a new valve was needed for the new trim kit. Back and forth, I consulted many of them, most of them said it is NOT possible to install a new one unless you make a bigger opening using the remodeling plate, which would not fit the style of other bathroom hardwares. The project was stuck, so I was in desperation!... Long story short, Mr. Clint stood by me, guiding me through the whole process with many phone calls, believing that it is still doable to replace the valve. Finally, when I sent him a picture of finished installation, he replied that the gap between handle and plate seems to be a bit bigger than shown in the catalogue. Wow!!! Amazing Clint simply takes this project as if it were his own, his obsession to the customer satisfaction is impeccable. Richert Lumber ACE hardware is not just for the products they sell, it offers every customer with its true service at its best. Every time we walk into the store, we are greeted with friendly smile and expert advice. There are many people like Clint in the store, Thank you all so so much for your excellency in customer service, our neighborhood store!

jay flachsbarth

Always a good place to find most of what I need. Plumbing, electrical, paint, tools, hardware. Associates are helpful, and knowledgeable. Store is always clean and for the most part I can get what I need in one trip!

D B

Great local hardware store with a wide selection of lumber and materials. I was surprised at how big the store is and the amount of tools, supplies, etc. they have. The staff were very friendly and helpful. I definitely plan on going back.

fabien ming

Excellent hardware store with a large selection of item. A lot of hard to find things like spring washers, neoprene washer, etc. they have drawers with all sorts of fasteners. A large selection of faucet gaskets. A great store with nice parking in front. Helpful employee. “Old timers” with good knowledge.