1st United Credit Union

Dwight Hopson

I have a loan thru 1st united which was the 1st mistake. The website is always down. When i call in the customer service is rude. All i want to do is pay my loan and they make it impossible! Ive never had to deal with a company or bank that did not want to take customers money. Stay away for buisness with 1st united credit union. I DO NOT RECOMMEND!

Alisa Salluce

I received an email from them saying my password was attempted to be changed. I did not do that and have tried calling nearly a dozen times to resolve the issue and I am on hold no less than 30 minutes each time until I am forced to select a prompt for a call back. This keeps me from being able to log in online. I absolutely never get a call back, this has interfered with me paying my auto loan on the website for two cycles now , forcing me to incur processing fees. Customer service attentiveness has tanked since not being able to call a branch directly .

Lawdan Trafford

What’s going on with their online system? I chose them for an auto loan through a car dealership due to their low interest rate and truly wish I hadn’t. They switched their online system and I spent over an hour on hold first being hung up on then calling back and waiting another 43 minutes for someone to answer just to provide me with a member number so I could re-register on their new website. I’ve now made two payments on their website for my auto loan and both have been reversed. Now it showing that my account is delinquent. What is going on?! The banking department is now stating that I need to go into a branch because no one will call me back from their loan department. I’m very concerned about them screwing up my credit after all this mess. I will be leaving this institution and going back to Patelco. Horrible service!

Adriana Serna

Terrible customer service. Due to Covid 19 back in March I requested my loan be deferred. Submitted all the paperwork and never heard back from the credit union after several attempt to get an answer. Fast forward to June of this year I find out they reported me to all three credit agency and ruined my credit even though they were aware that by law this was not to be done. I called several time to try to find out why they would do something like that, when I had clearly tried communicating with them with no response from their behalf. It got to the point were I had to send several emails to the VP of Asset Recovery Sheryon H. When she finally got back to me she said it would be taken care of and they would contact the agencies and have everything removed. I trusted this would be done and it was done for two of the credit agencies. I am now in the process of buying a home and when they pull my credit they tell me the information was not sent to Trans Union and my credit was never fixed with them. I have emailed Sheryon H twice and left a message on her voice mail with no answer. Here I am waiting on this lady to get back to me and clear this horrible problem that was caused by the credit union to start with. This branch is extremely unprofessional. It is an embarrassment that they can play around with their customers and not understand we are dealing with a sensitive matter as is out credit. If I could give 0 stars I would. I only want my credit repaired and forget I ever had to deal with this horrible credit union. STAY AWAY!!