Safelite AutoGlass

Apollo Chen

Definitely 0 star. Safelite called me 1 day prior to the appointment and told me that they don't have my windshield and the price for the windshield is actually more than double what I paid online initially. They took no responsibility for the false information on their website and were very defensive during our call. The name of the agent I talked to was Bonnie​ Bonzani. Terrible experience.

Jake Walker

What a nightmare. I had a crack in my windshield, so I scheduled an at-home replacement appointment through my insurance app because Safelite was the cheapest option. They showed up and told me it was "too windy" to do the install without a second person, and there was no second person available. Frustrating, but it was a super windy day, so fine. They tell me they're going to call to reschedule. They never call. I check online a few days later, and a new appointment has been scheduled for two days later without ever notifying me. It overlaps with several meetings of mine, but whatever- I just want this thing replaced so I can drive again. I get a call the morning of my appointment (at 7:45 am) telling me "my appointment has been scheduled in error because the safety features of my car mean it is not eligible for at-home replacement and it needs to be recalibrated on-site." Never mind that the insurance company says I'm eligible and that recalibration is an optional recommended service. Never mind that installers charge for recalibration and installation separately. Never mind that there was someone from Safelite *at my home ready to do the install* several days ago. Under no circumstances would I ever use Safelite in the future.

Jonathan Delpozo

Got my windshield replaced here at the 16th st location back in September. Photos below show the rubber weather strip around on the driver side not lining up properly. Chances are my windshield will probably leak water through. Also underneath the glass you can see by A-piller wasn’t properly put back together either. The passenger side is the same. Wouldn’t recommend this location.

Alison Tacker

Horrible customer service. Cancelled my appointment at 4:45pm the night before via email. They left a phone number to contact them should I have questions but nobody answered. I can understand that product inventory is an issue but they clearly knew that before end of business the day before my appointment and could have called me. At best the next appointment they would give me was 3 weeks out, I had already waited over a week. Thankfully I had been told about In & Out Auto Glass, they were wonderful. I'd recommend them over Safelite every time. They answered their phone after hours and got me in the next day. They were friendly, quick and LESS EXPENSIVE!!! If your insurance pushes you to Safelite, I'd politely decline and head to In & Out!!