Dollar Car Rental

Allan Markus

I wish I could give a 0. I rented a car with Dollar Car Rental on Columbus Ave at the end of July. The rental agent asked me if I wanted to spend 15/day for our two week rental for our Honeymoon to buy the toll pass. I told him that we were only going through tolls on two days of our 14 day Honeymoon. To make a long story short, we had 4 tolls (which there are no options to pay in MA or NY except EZPass) of $1.24 to $1.76 each BUT DOLLAR CHARGED A $9.99 fee for each to process the toll (For those who love math this is a 805% MARKUP FEE. This is a scam to make extra money for Dollar and I WOULD NEVER recommend using them and I will not use them or their parent company HERTZ ever again. To add insult to injury, on day 3 we got a flat tire on the road and when we called their roadside assistance they told us that we had not paid for roadside assistance but if I could drive the car back to Boston with a flat from Gloucester, they could help us. Obviously could not do that. The phone operators had no sympathy and just said to call your own insurance and see if they could help. I did write to Governor Baker to look into this business practice.

John Murphy Jr

Avoid them at all costs. You will wait as well as be up charged. There is a reason they are not publicly traded

Drkushmeister —

Simply put, do not rent your car from here. Dollar has closed their own store, put up a single station in the Hertz store and expect all the people who book cars through their website to just wait over an hour. The incompetency is fascinating for how useless their customer service team as well. You will watch as all of Hertz’s customers get taken in and get their cars while you just stand there with no sort of communication for Dollar Car. The person running this branch should be disappointed by their own incompetence

Jason Alström

DO NOT RENT FROM DOLLAR!!!! They charged me for my spouse even though I told them I was a Rewards member ... the agent never said she was going to charge us. They are all about fraudulent charges. I also rented a Mid-Sized SUV and they only had compact SUVs. False advertising.