Florida Behavioral Medicine

Caitlin Elizabeth

Had to report this office for medical billing fraud. I have notified the state and insurance company who will be notifying the BBB. DR A Patel is requiring testing for care but their office will not bill for the required treatment plan. When I inquired on options as they are disabled I have hit a wall of fraud and shady business practices. Sarah the office administrator has refused to return a call or respond to an email. Lisa at the front desk admitted that they require all testing to be paid for out of pocket but accept the state Medicaid program. This is ILLEGAL! Report them if they try to make you pay or hold off your care conditional on this illegal payment scheme! I will make sure this gets resolved and will be moving my mothers care to a reputable office for actual care. RUN AWAY from this corrupt and unethical office.

Nene Mori

Dr. Patel is great, but his medical assistant and whoever else works here is unprofessional and so uncaring. Been trying to get a hold of someone for the past three days because i have one pill left and was told i can't get a refill till my appointment... Are withdrawals not a concern?! I had a bad withdrawal experience with my previous medication, so I'm very worried with my new meds. I will be finding a new medical office who actually cares and is aware of withdrawals.

Shawn LoPresto

I have been seeing various doctors here for over a year. Doctors are changed out regularly and today I got someone new. She insisted that I have not been a patient prior to this month and would not let me talk. When I asked her to please let me speak, she hung up on me. I tried calling an administrator and was able to leave a voicemail. The facility is unable to schedule a doctor to replace the one who hung up on me, leaving me to find another provider on the fly. I would strongly advise a more professional establishment to anyone seeking behavioral help.

Angel

Not at all surprised to see a rating of 2.0... If I could give less than a 1, I would. The staff is rude, unprofessional and incompetent. I scheduled an appointment a month in advance, received an email reminder TWO days prior and the day of my virtual appointment I am unable to get ahold of anyone. After leaving multiple messages and sending emails, someone returns my call to tell me my appointment had been canceled. She insisted she called and canceled, which she didn't and was even argumentative about it. She blamed my confirmation email on a system glitch... clearly human error. Later that day I receive a response to my email... I'm not sure if it was the same lady from the phone or someone equally as rude. She was condescending and lacked basic customer service skills. She told me that regardless if a confirmation email had been sent, I KNEW my appointment had been cancelled which is false. After reading the reviews, I can't understand how this center is still in business. This is supposed to be an office that HELPS those in need, however, the way they are treating patients is quite the opposite.