Hertz Car Rental - Ontario International Airport (ONT)

Category: Car rental agency in Ontario, California

Address: 3450 E Airport Dr SUITE 100, Ontario, CA 91761, USA

Phone: +19099378877

Opening hours

Sunday: 6:30AM–11:30PM

Monday: 6:30AM–11:30PM

Tuesday: 6:30AM–11:30PM

Wednesday: 6:30AM–11:30PM

Thursday: 6:30AM–11:30PM

Friday: 6:30AM–11:30PM

Saturday: 6:30AM–11:30PM

Reviews

Jean Chao

Jul 31, 2022

Be careful of the extra charges they give, which are very vague. Especially FPO! It's a lot like they charge you $6 per gallon to fill up the car when you return the car. Even I return fuel full 8/8 out 8/8 in still being charged $ 126.79 No response to complaint, future car rental company I would never consider

Nicholas Becker

Jul 2, 2022

This hertz location has the absolute worst customer service of any rental car location i have ever been too. Poor attitudes and zero customer service skills. Back talk and disrespectful mumbling to the customers

Dan Hysell

Jun 28, 2022

Set my alarm for 2 AM to return my car in time to be at airport 1 1/2 hours before flight boarding at 4:40 am. Pulled up to Hertz return at 3 am. Gate closed, does not open until 4 am. No way to return car or get shuttle to terminal. Renting from Hertz for 25 + years and this has never happened. Always been a way to return a car 24/7. Really dissatisfied. Additional info - they gave me the wrong contract and now are not returning calls to fix the issue. Terrible customer service here.

Arun Kapoor

Nov 30, 2021

Can I give negative stars? Less than zero communication, no way possible to get the desk number without physically going into the location, what’s the point of having local agents. Their drop off closes earlier than all other companies in the building, note that. Had an emergency, had to drop off a car overnight, there is no way to do that it is not possible. Even left a note with the keys behind their desk to inform them. They did nothing with it, I had to drive two hours back here to return the car myself the next day because it is impossible to get a hold of anyone but corporate and corporate will not connect you to the local office. Also the ladies have a bit of an attitude, they need to remember their jobs, and that they are front facing customer service representatives and that is all. I’d rather deal with the DMV than these clowns. I travel for business and rent nearly weekly, this has been the most absolute disgusting interaction I’ve had in the rental car business in my entire life from start to finish. Because hertz is also affiliated, I will no longer be renting from them as it was their customer service agents that lack empathy and the ability to talk to someone without being condescending.

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Questions & Answers

My return flight from Ontario Intl. Airport is at 5a.m. How do I return my rental at 4:00 a.m. and how do I get to the airport from the return location?

Matthew Chew | May 4, 2022
CHUCK cota | May 4, 2022

To return your vehicle they are open at 4am. The counter does not open till 630am

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Is there a self-service pick-up option? Our flight does not land until 11:15 and it says closing time is 11:30.

Angela Simmering | Apr 4, 2022
Joseph Lamorie | Apr 4, 2022

They do have options allowing you to walk directly to a specific vehicle you have in advanced chosen and gotten confirmation. You need to be part of the hertz gold plus reward program free to sign up.

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CAN I RETURN CAR AFTER HOURS

mia lawrence | Sep 1, 2021
Freddy W | Sep 1, 2021

No

Do Hertz sell cars

Mitch Stabile | Sep 1, 2020
Jacqueline Rosas | Sep 1, 2020

Yes they do. Go on their website. They have the option to purchase a vehicle

Hi Hertz, I'll be arriving at the Ontario, CA airport on 5-24-19@10:30pm, can the airport shuttle take me to you?

Elizabeth Hartman | Sep 2, 2019
Mark M | Sep 2, 2019

When you arrive at baggage claim proceed outside to the area for "Rental Car's" the shuttle will take you to the rental car area for all providers, including Hertz, National, Enterprise, etc.

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Can you drive the rental into Mexico?

Meny Sanchez | Sep 2, 2019
David Dulin | Sep 2, 2019

Some vehicles may be permitted, but the three I had were placarded with stickers saying not to drive into Mexico.

Does hertz carry chrysler pacificas

leanne hall | Sep 2, 2019
Freddy W | Sep 2, 2019

Yes

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How. Do i return a car if they are closed

Neal Bates | Sep 2, 2019
Christopher Caban | Sep 2, 2019

Go to the airport to rent a car after business hours

Do you have van available for 10 people?

Juan Robles | Sep 2, 2019
Tso “Chucky Cheese” Pigu | Sep 2, 2019

Get a bus!!

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Want to know about confirmation of my auto pick up.

Debra Rice | Sep 2, 2019
Aaron Trudeau | Sep 2, 2019

From the outlet I used at Ontario Airport, they did indeed answer the phone. However, you should get an email confirmation within 24 hours or your reservation.

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How late are you open for returns??

Tony Delgado | Sep 2, 2018
FastFreddy | Sep 2, 2018

11:00 p.m.

Do you rent car with just debit card or you need a credit card?

Denice Ibarra3t | Sep 2, 2018
Cynthia Granados | Sep 2, 2018

At the airport it is a little different. They will want a credit card

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If I return a car at 4am is there a shuttle from Hertz location to the Ontario terminal

Bob Twohy | Sep 2, 2017
Liberty Tiriboyi | Sep 2, 2017

I believe there is; but I would call to be sure

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