Crowne Plaza Palo Alto, an IHG Hotel

Tammy

Positive: Beautiful interior, both the lobby and the room were nicely decorated and very clean. It was not noisy. The staff were friendly. I will happily stay here again!

Verified Hotel Guest

Positive: The staff was so friendly and helpful. Went above and beyond to fulfill our request and we had a quite a few of them. I would definitely stay here again. Negative: Some of the guest were rude and had unruly kids but other than that it was a good stay.

Maggi Mackintosh

I have stayed here a couple of times. Both times the service has been great. The location is easy to get to. First time the room was nice and comfortable. This time was different. Watch out if you get sent down to the first floor, outside set of rooms. The corridor was pretty dark (kind of reminded me of horse stalls) and the room was an odd mix, mostly of unrennovated elements and a good bed and linens. The wallpaper was dated and coming off the wall in pockets, areas looked worn, and old. I usually don't notice most of these kinds of details. But it was just a little shabby and not what I expected for this hotel. It was more like a lesser motel in appearance. I got to the hotel around 9:30pm. Maybe it was the last room available? Or I was a bad girl (not that I know of)? Or that I paid a discounted rate for travel? Or I hadn't connected the visit to my rewards card? I don't know what I did to get banished to the outside, slightly intimidating night time, corridor. Being exhausted, I went to sleep and left quickly in the morning, despite planning to take two calls from the room in the morning.

Norviidia

This is a hidden gem! We booked from out of state and chose this hotel for the ratings and their professional attention to cleanliness. The front desk staff was so helpful! My boyfriend had to take a college final for an online course and forgot some sheets and a calculator. The front desk helped print what he needs from the business center and let him borrow a calculator for his exam! The room and bathroom were so cute! Only issue was the tv connection quality at night but it was better in the morning. The bed was AMAZING. Everything so clean. Hope we come to town again so we can stay here! Forgot the names of the front desk staff that helped us but we felt like this was a 5 star hotel with how kind and attentive the staff was!