Staples

Kelly Nicholson

Only getting one star because I can't give them zero. Ernesto refused to give my husband our ink that I ordered, then insinuated I was trying to steal from them then ran and hid in the back room when I tried to pick up the order. I am a 57 year old woman and he was hiding from me because I was upset and told him I was going to tell his supervisor. As a teacher I have been a steady customer since the day this store opened. But today, I have spent my last dollar at Staples.

Gabe Kronisch

I don't normally review, but my experience here was abysmal. Took them more than two weeks to reprint a simple order because the staff was not trained on how to use tabs and kept messing up the order. By contrast, a San Diego branch got a similar order finished perfectly in just one day. This branch, however, gave incorrect estimated deadlines for finishing the order, which they kept pushing back further and further without letting me know. What was supposed to take 4 days to reprint ended up taking 2 weeks, only for them to be unable to complete it at all in the end so they gave me a refund... Complete waste of my time. They are understaffed, and the staff they do have are untrained for certain copy&print orders. The manager Peter was rude and cut me off in the middle of my explanation of the problems with my initial order when I went in to the store. I understand, though, because all the employees seem like they are stressed (probably due to frustrated customers like myself) and couldn't care less about their jobs or producing quality work. How is your store revenue doing, guys? How's employee morale been lately? From phone wait times, to customer service, to inaccurate deadlines, to untrained and stressed staff, and a generally indifferent attitude from employees, every aspect of my experience here was bad. This is a business stuck in a downward spiral, and I will go out of my way to avoid doing business here in the future.

Christine Nordquist

I came to this store last night for a cord for my tablet. I was met by a nice young man who helped me find the correct cord in a few minutes. The manager was also very nice and signed me up for the rewards program.

John-Paul Caprioglio

First off, what an amazing store. I came in today for an office chair. Ended up leaving with one, full warranty (which actually saved me money), and assembly. Typically it takes 24-48 hours for your item(s) to be assembled. I explained that I am a student and that assembling it would save me time, however I was anxious to get it. I was able to come back within 2 hours of my purchase(completely unexpected). Nancy, who I’m assuming is the store manager, was nothing short of amazing. Her and the rest of the crew are really going the extra mile with their customer service. Seems simple, but as I was waiting in line, back to back customers had complaints about items, not wanting to listen to the warranty pitch (which trust me, no one ever wants to, but it’s mandatory for them), overall putting the employees in a difficult situation. Yes I get it people, they get paid to do so. But if you ask me or anyone else who’s worked in retail, no one get paid enough to have their days ruined over minuscule things and adults who want to act like children. That being said, It’s not easy to smile especially after the encounters before me. But these guys were awesome! Thanks again Nancy and Crew!