Firestone Complete Auto Care

Vicente H.

I made an app. for an oil change and rotation at 9 am and it took more than two hours to get out of there...had bad experiences in the past...guess I do not learn...

Joe Don

My car tire got flat while traveling and came here to get it replaced. Employees were nice and got me back to road in short time. Restroom were clean and enjoyed the complementary water bottle.if they could have some coke as well. I would definitely recommend this place.

Jason Hayes

Hello, I highly suggest that your store list on its Google/Yelp and phone message that you open up at 8a and not 7a. I got there at 7a and tried to call the store number and other Firestones to see what time the location opens. I went up to the door and there was a sign that stated the COVID hours changed to an 8a Saturday opening and not 7a. When 8a rolled around, people who were waiting around and the few who just got there flooded the entrance and the receiving desk crew just took people as they came in and did not discern who was waiting. That was disappointing because that cost me another hour in the alignment service of my car. Not cool but I will roll with punches. I got the lifetime alignment for my vehicle but the way that this was handled by reception and the lack of digital communication, I do not plan on coming back to this Firestone location. I have put in a request with Google to have the opening times change so that other customers do not experience the same occurrence like the handful of customers did this early Saturday morning.

Jim Livingston

I have been going to the Firestone located at 1001 Bridgewood Dr, Fort Worth, TX 76112. I have the lifetime alignment program with them and I have been complaining that their alignment program is not working. In the fall of 2018 I got 4 new tires from them as well as an alignment multiple times. I was heading to Houston this past weekend and once I arrived I had a slow leak in my RR tire. I took it to Discount Tire and that is when I saw the worst looking tires I have ever seen. The back right tire had NO tread in the middle of the tire. The two front tires wore down to the metal on the insides, etc. All 4 tires had to be replaced. The brand of tire that was used by Firestone had never been heard of by Discount Tire. The quality if this tire was rated for 50K miles and they did not even last 8-9 months. I am not sure if your alignment machines are not calibrated correctly, or you sold me junk tires, but either way, I had to spend $540.00 to get 4 new tires and I want a refund for my tires I purchased from you. I also want someone from corporate to see if the alignment machine is calibrated or not at your location. At this point, I believe this location is run by either crooked or incompetent people, I am not sure which. I have pictures of each tire, the tread wear and the date on these tires. Ask yourself if tires should look like this after 8 months if you get proper alignments and quality tires from Firestone.