Charlotte Russell - State Farm Insurance Agent

Category: Insurance agency in Redwood City, California

Address: 1391 Woodside Rd Ste 218, Redwood City, CA 94061, USA

Phone: +16503697900

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Oswaldo Aguillares

Aug 10, 2022

I usually don’t do reviews but I was very impressed with my experience with Jacob one of the agents. He was very informative, honest, friendly & knowledgeable about my insurance needs. He made the hassle of getting auto insurance easy & stress free of finding the best price. He was able to get me best deal package for my needs at half the price of what everyone else wanted to charge me. Thank you Jacob!

Frada Silver

Aug 5, 2022

It is a pleasure to work with my State Farm agent Charlotte Russel and her wonderful staff. They call you right back and make you the priority of what you need. The follow through is immediate and they seem genuine to help you. Such a delight to speak with anyone of her staff. Today I worked with David and he got what I needed done quickly and efficantly. Keep up the GREAT work 👍

Jesus Angel

Apr 22, 2022

Charlotte’s office really cares for my insurance needs. I have been with her for many years and her office service never fails to impress me. Charlotte and her team take the time to go over every detail until I understand it. Dana in particular was helping me with my claim and served as my advocate when things got difficult. She took the time to follow up to make sure the claim process was moving forward and remind me what I needed to do. I really appreciated Dana’s kindness and through investigation into my claim. Highly recommend Charlotte’s agency if you are looking for personalized and amazing care!

Jeff Bradley

Jan 19, 2022

I don’t usually do reviews but I was very impressed with my experience at Charlotte Russell State Farm. The agent that helped me was professional, friendly and very knowledgeable about my insurance needs. A full review was done and the agent found items in my home coverage with a different insurer that would’ve been a huge expensive disaster if I had a need to use my insurance on one of my biggest assets. I was grateful I decided to give this State Farm a call as I’m usually to busy to do a review and just re-up with my old insurer. I bundled my homes, auto and life with State Farm and either saved some money or improved my coverage. I feel confident I am adequately covered now. I recommended this agency to my brother and he said he had the same great experience.

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Questions & Answers

What if I have a vehicle that's not listed on the Vehicle Type section?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What factors influence car insurance rates?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

How fast can I get car insurance coverage?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Can I use my check card or debit card?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

State Farm accepts most major credit and debit cards.

What is the difference between market value and replacement cost?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

Why should I sign up for the Paperless Notice of Privacy Policy?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

What is the difference between sending my quote and purchasing with an agent?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

Can I pay by phone or mail instead of online?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

Is my payment information secure on your website?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

What can I do on the State Farm mobile app?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

How do I download the State Farm mobile app?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

What if I have more than four vehicles or four drivers in my household?

Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022
Charlotte Russell - State Farm Insurance Agent | Jul 2, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How can I pay for my insurance if I decide to purchase it online today?

Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021
Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021
Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021
Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021
Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021
Charlotte Russell - State Farm Insurance Agent | Aug 31, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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