Xfinity Store by Comcast

Category: Internet service provider

Address: 172 Northgate One, San Rafael, CA 94903, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Christopher Wolfe

Aug 14, 2022

Computer guided help calls are the worst. Wasted too much time when a human would have helped.

Paul Shea

Jun 2, 2022

Honest-to-god truth the people as in the staff at Xfinity Comcast are great their Pro-Lite they're courteous they're knowledgeable they are exceptional of what they do exclamation Nation point now waiting for over an hour to get things done was terrible! All in all I'm happy with the service I'm happy with the outcome and I also want to say that Lazaro one of the technicians that came to my house was so polite and kind and courteous he's the whole reason that I'm sticking with Xfinity Comcast! If it wasn't for him I had such a bad experience on the phone with the computer I was getting ready to stop my subscription!

furbi teran

Apr 25, 2022

Terrible service I've been waiting for two hours and they don't attend me

Kevin Lane

Apr 23, 2022

Associates stand around in groups instead of helping customers waiting. Couldn’t even help me pay my bill. What a waste. Horrible company too that will raise your bill randomly all the time

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Questions & Answers

Do you give senior discounts?

klee7609 | Sep 1, 2019
Jody Coppock | Aug 31, 2021

What?! No one offered me a discount!

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My elderly mother's Comcast tv service is down accept for one channel: Fox news. How do you explain that? You chose as a default channel a dishonest propaganda station? Shame on you. How much do you get for that?

John Cross | Aug 31, 2021
Anthony Durante | Aug 31, 2021

Thats funny if not true

Can I rent modem for a month

RandyM Smith | Sep 1, 2019
Rene Prado | Sep 1, 2019

Yes. As soon as you return it they stop billing you for it. But since they charge a month ahead they'll refund you 11 next billing cycle.

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Do you have a 4K DVR box inthe 172 northgate office, san rafael that i can come and pick up?

Pamela B Anderson | Jul 2, 2022
Jennifer Gotti | Jul 2, 2022

Not my store

Do I need an appointment to Pick up equipment ... does not say it anyplace??

manfred honeck | Feb 2, 2022
Xpistiva | Feb 2, 2022

No. Front desk will accommodate.

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do you have curb service

Cathy Dunphy | Aug 31, 2021
richard davis | Aug 31, 2021

No U Have 2 Show Up & Make Appt. 2 Go In Mrs. CD

Is cable off in San Anselmo, Cal

Shea Cook | Aug 31, 2020
Liliana Nazarian | Aug 31, 2020

Call them.

I canceled my service and returned my equipment and yet they have taken money out from my checking for the past 2 months. I cannot get through to an operator and am disconnected because I no longer have an account.

Marci Ficarra | Aug 31, 2020
John Cross | Aug 31, 2021

Yeah, good luck with that. I went through the same thing and got a threat from their collection department. If you think Comcast cares about anything but exorbitant profit, think again.

Does the Xpods work with the 100 meg modem @ router?

Scott Truman | Aug 31, 2020
Amy Gallego | Aug 31, 2020

I don't think so, but it's best to confirm with Xfinity

How do I make an appointment at the San Rafael store? I was there once before and the wait was a half hour...

Deb Coburn | Sep 1, 2019
Dennis Aaron | Sep 1, 2019

You can make on line appts on Xfinity.com

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Can I do a change of address online?

Sandy Cooper | Sep 1, 2019
john plutino | Sep 1, 2019

I would suggest calling them and asking. You may be able to it over the phone.

How can I see my xfinity wifi password on the Screen

Jeff heitzeberg | Sep 1, 2019
R P | Sep 1, 2019

Usually ya have to ask it to show you. If there is a link or button you can

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What channel in the Bay Area is Yes tv

Ann Rivo | Sep 1, 2019
john plutino | Sep 1, 2019

Don't think we have a yes tv

Can I make an appointment for the Northgate the San Rafael store?

Sue Zimmerman | Sep 1, 2019
john plutino | Sep 1, 2019

You can go there. I don't think they make appointments. It's usually not too busy

In high winds, my cable line from street to house fell down near driveway. It needs to be placed up. I did not lose connection. How can I get someone to come out.

Barbara Rowe | Sep 1, 2019
john plutino | Sep 1, 2019

Just call them. They will send someone to fix it.

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do you have the pods at your store i can purchase to expand my wireless service in my home?

A Google User | Sep 1, 2019
john plutino | Sep 1, 2019

I believe they do

Will a new splitter box help with Wifi always being down? Ever since we got a new modem (3 now) nothing works well-

Miki Marelich | Sep 1, 2019
john plutino | Sep 1, 2019

It might but you should have Comcast come out and check your signal

are you open on Sunday

Carvel Johnson | Sep 1, 2018
Vanessa Montoya | Sep 1, 2018

Yes open sundays 10am-5pm

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I want to set up auto pay thru my bank. What address do I use for the payment?

Karen Gray | Sep 1, 2018
Deanna Chase | Sep 1, 2018

Your account number, and the local address.

where do I return my modem? I have transferred service from Lakspur to Fairfax Ca

Rosemary Rae | Sep 1, 2018
JOHAN MOLINA | Sep 1, 2018

Theres a comcast store in Northgate One shopping center in San Rafael.

Do you have Arris modems for sale?

Harry Elefther | Sep 1, 2018
JOHAN MOLINA | Sep 1, 2018

Not sure if they sell them. Just lease them I think.

I have to bring my comcasst box in as it's not working. Do I bring all the wires too?

Karen Torney | Sep 1, 2018
Deanna Chase | Sep 1, 2018

You should bring the power cord, in case they give you a new or updated box. The actual cable cord is not necessary.

How can I get amazon prime on my network choicec

Judy Ringseis | Sep 1, 2018
Rene Prado | Sep 1, 2018

You can get Netflix on your X1 equipment but for Amazon Prime Video you'll need a FireTv adapter or Roku or Chromcast.

do I need to bring in current modem to get an updated one?

Lois Lane | Sep 1, 2018
Rene Prado | Sep 1, 2018

Not necessarily. You'll need to be on the account and bring ID. But you'll have a whole round trip to make to return old modem.

Where do I return boxes when I move

Deborah Wychulis | Sep 1, 2017
Rene Prado | Sep 1, 2017

This location 172 Northgate One, San Rafael, takes any equipment off your account.

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