Address: 540 Francisco Blvd W, San Rafael, CA 94901, USA
Phone: +14154540582
Sunday: 11AM–5PM
Monday: 9AM–7PM
Tuesday: 9AM–7PM
Wednesday: 9AM–7PM
Thursday: 9AM–7PM
Friday: 9AM–6PM
Saturday: 9AM–6PM
Julie Locati
Our Service Rep, Jorge, was beyond nice. We felt comfortable, confident and overall pleased with our experience. Thank you. That’s a great way to keep customers by the way !! We’ve always had BMW’s, never liked their service department. I’m pretty sure we are MBers for life! Great car - great service!
Olivia Fleming
On Friday afternoon I got into my car and realized there was something very wrong as the screens/buttons in the car were unresponsive and the music was blasting with no ability to turn it down. I called up Mercedes San Rafael and they got me an appointment within an hour and offered me a courtesy car. It was very convenient, in and out service, especially given I had family in town that I was in the midst of showing around. My service rep, Jonathan, was extremely communicative throughout the process as my car was being fixed. I was very impressed by the level of service I received and will definitely be coming back! Added bonus was that my car was in desperate need of a wash and it came back all sparkly.
sfquaver
Now that European Motors have moved to the nether regions, it’s time to rediscover great customer service at Mercedes-Benz of Marin. I have just had my CLA Serviced - and the customer service was wonderful. My service advisor was Donna and she went out of her way to make me feel welcome. MB Marin fixed me up with a really nice loaner vehicle. One couldn’t wish for more. A great place and very easy to get to: a place where you know you are going to receive the best.
Derek Lee
My wife’s check engine light came on…Mercedes of Marin was quick to take in the vehicle and diagnose the problem. Turns out it was the camshaft adjusters needed to be replaced. Angelo Gomez was our service advisor and was great to work with. Use to service at Mercedes of San Francisco but my service advisor retired and Mercedes of SF moved to South San Francisco…Mercedes of Marin was relatively closer than the other dealerships…so glad I tried them out! Great service experience overall…will definitely come back in the future!
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Yes, the second and third rows on a Metris Passenger Van can be folded down for additional cargo space, although we do not stock Mercedes-Benz vans at our location. If you have further questions, please feel free to give us a call!
Hi, Venice! If you're looking for information on Mercedes-Benz Service A, we have a page that addresses several FAQs about Service A on our website: https://www.mbofmarin.com/service/mercedes-benz-service-a/. If you still have questions, please feel free to contact our service department via our website. Thanks!
I haven't asked about pickup/delivery. But they have an after hour pick up delivery at the site. Loaners available; expect a 2-3 weeks wait time. Regular maintenance takes just one day; not sure if they have express maintenance. Their complimentary wash is a joke. $15 shell car wash in SF is better than that.
Yes, our highly-trained technicians are fully able to work on and service all different makes and models of vehicles. Visit our service center today, or feel free to call us to schedule an appointment.
No, you don't need an appointment for an oil change, but you're also welcome to call and schedule an appointment if there's a particular day or time that works best for you.
Yes, we do have an onsite service center! Our service center is open Monday through Friday from 7:30am-6pm and Saturday from 8am-4pm.
Yes, we're proud to offer a wide selection of Certified Pre-Owned Mercedes-Benz vehicles. You can conveniently browse our current CPO inventory on our website.
No, you do not need an appointment to test drive a vehicle, so you're welcome to simply stop in at your convenience. However, if you'd like to call ahead, we can always make sure that we have the vehicle you're looking to test drive prepped and ready to go upon your arrival.
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