The UPS Store

B G

Bobby needs to work on his customer service skills. Didn't felt welcome at this store

Penny R

Hello? I am the sender that is referenced in your previous three page response. First of all… any basic digital marketing person would know the rule of not responding to your online reviews unless there is something super egregious. Anyway, as the sender, the entire experience sucked. I’m not gonna lie. The store was being run by a guy who was as rude as possible and told me he was “doing me a favor” by taking the information. It was awful from the start, and thru out. The owner told me she sent a check out and when it never arrived she made excuses. Since the experience I have used them a few other times. They are close to my home and hence my reason for doing so. In my recent experience in her store, there has been a decided lack of professionalism or customer service. They will make you stand there for 20 minutes and never offer a word. How about….. I see you. I will be right with you. Nothing. Nada. Zip. Then when you do teach the desk, the snotty monotone voice asking me a series of questions was annoying. Good god woman, you pride yourself on owning these stores and spend hours responding to reviews. How about using that time by actually being in the store and overseeing and coaching your employees. I mean? Anyway the first experience above was awful. It ruined Christmas for my boyfriend, and not much has changed since then. There is much work to be done in your store. Do it.

Kenneth Hollenbeck

Update- Look at the bs response the owner posted. Maybe if you dealt with issues like you took the time to write so long of an excuse you wouldn’t have any issues. You fixed my computer- NO, I had to take it to Apple, I had to waste MY time and I had to pick it up. They broke my computer and it was a beyond a hassle to get fixed. They put a iMac face down with a bunch of bubble wrap that didn’t cover the screen. The screen was cracked, smh. Thank the stars above that I purchased insurance. The employees obviously don’t know how to package stuff. The manager says “I just work here”. The owner doesn’t care because she just makes up excuses about not being able to find good help and lies about the insurance process to get my computer fixed. Use fedex!

Ric Listella

Had an occasion to visit The UPS Store today, needed a document Notarized and overnighted to the East Coast. The customer service was outstanding. The Notary suggested I contact the company requesting the notarized documents for a clarification and doing so saved us $60 in fees. The customer service mailing the documents overnight was equally outstanding. Do yourself a favor, if you need any service The UPS Store at this location can provide, do not hesitate to check them out. I would even drive miles out of my way for the level of customer service we received today! Adding a couple of pictures. If you like the review or pictures, please click the "thumbs-up" icon. Thank you!