The UPS Store

Ana Mihai

Mandy Kaur is by far the best person I have ever dealt with at UPS. She is very knowledgeable and helpful. I had a situation where I shipped out a package internationally. This package was shipped and later returned to my address due to missing commercial invoice. I called UPS several times to stress my concern and I dealt with very rude and uneducated individuals. Some confused me even more by telling me to insert the commercial invoice inside of the package. I kept getting mixed information so I went to the UPS store on Gerber where I met Mandy. Mandy was kind, knowledgeable, and patient. She went as far as calling UPS and explaining my situation to both international and regular. I was very frustrated because I have been going back and forth about two days with different representatives on whether or not I can use the same shipping label to ship out the item again. International was saying no I cannot use the same label and the customer services representatives from here were saying yes because it didn’t leave the US. It kept going back and forth for two days. Mandy saw how concerned and upset I was and took control of the situation and turned it into something so great. She took the time to deal with my situation and was patient. I cannot thank her enough for making my experience so great. I was about to quit on UPS completely because of the rude and uneducated employees they have via email and phone. The customer service at UPS needs to improve and you can start by taking examples and jotting notes from Mandy Kaur. Mandy if you are readying this, thank you. You are an amazing person. UPS corporate please recognize Mandy on a great job she did. We need more Mandy’s.

country stone

Love This UPS location!!! Mandy is the absolute best!! If you need shipping supplies, or dropping off Amazon packages this is the best place.

Nida David

I feel very welcomed. They are very accommodating and helpful. I am satisfied with their service.

Sam

Come early and there will be less people. The employees are always very nice and friendly.