The UPS Store

Faith Rothlisberger

Thank you again for being amazing. Your staff, is great, Each time I visit I’ve received excellent staff even with a line... they get the job done. Their is another team player who has been with UPS, for several years. Dark hair, pleasant, helpful and efficient.

Snidely Whiplash

So i went in one day to get shipping quotes on items i will be shipping. I knew the approx weight and dimensions so she looked it up and gave me approx cost. I asked if there was a threshold for weight where it really jumps up in cost and she told me that keep it at 49lbs or less for the best rates. Then i told her i guess the best thing is to ship in seperate boxes. She said yes and in between our conversations she was talking to an employee stating to him how they could pack my items etc.....I got what i came in for. About a week later i bring in 3 boxes with the items in the boxes and am ready for her to pack which i'll pay for and packing material which i'll pay for obviously etc......She then becomes irritated and callous toward me and says no we can't pack them but if i want to buy boxes from her and then ship it all in one box she could help me and the cost would be $120 more now all of a sudden than when she quoted me the week before and she new then i had my own boxes because i always save boxes in case i need them. She refused to help me now unless i bought her boxes and paid inflated prices and was rude. I took my shipments to another UPS store that had no problem taking my boxes and packing them and charging me for that and charging for packing material and then charging me to ship them for the reasonable price i was quoted at the first place. It's a lot easier to put all the small items in boxes to transport to the UPS store than trying to bring them in loose to use their boxes. I've used various UPS stores over the last 20 years and never had a problem with using my boxes when it was practical and theirs when that was better and i was never GOUGHED as this lady tried to do after she said no problem on packing them using my boxes. The usual bait and switch which she never quoted up front but tried to later. Sad!

Nay D.

Annoyed by the inconsistent hours. One minute they are open onSundays, the next they aren't. Or google says they are open, then you get there and they aren't. Or they are open, but don't answer the phone to confirm when you call. I understand these are franchised, but corporate should set a standard of service and these sacramento locations are terrible. While I put the review here, yes, the other surrounding locations have a tendency to do the same thing at any given time. Just not reliable at all. Disappointment. The one is folsom doesn't act like that. I wonder why.

Сергеевы TV

We always go to this store and they are wonderful especially Kay is the best. She helps out of her way everything I visit this store