Embassy Suites by Hilton Philadelphia Airport

Sean Beeg

Listen I realize that this is an airport hotel in Philadelphia and they are not always amazing. I checked in using the Hilton app a day before and chose the two rooms. When we arrived about an hour after the time had initially thought we would and had used on the app during check in, first they started getting our keys ready and then told us that our rooms would be ready soon they could not give us the keys yet because they were not cleaned. Then we went to the bar and hung out. After about an hour we decided to check on the state of our rooms and noticed that they were still not ready however the staff at the front desk offered to move us to two new rooms. We were delighted because we really needed to rest and our food was on the way -- we certainly wanted to eat! The key for one room worked fine initially and then stopped working of course after I had put all of our food in there. Hilton Hhonors app to the rescue with digital key! The other room is fine. I have to say that while the place is sort of clean it is a little bit beat up. While I was in my room the air handling unit cover fell off with a loud CLANG! Maintenance was notified and came and fixed it. The bartender is nice. They are doing the drink coupon thing now instead of happy hour so don't approach the bar during what you think is the ubiquitous happy hour without a drink coupon! Also we did not sample the food of the restaurant but it looks OK. This morning I went to take a shower and the water was very low pressure and smelled like a farm, shower was NOT clean. It was bad. Breakfast was a mess, with some things broken, bad pineapple and burned bacon/sausage, and dried out home fries. Stick to packaged items. My travel buddy actually had stomach issues because of breakfast, we think one of the cooked items may have done him in. The pool is out of order. There are fruit flies all over the hotel. For what they charge at the Embassy suites rate I would expect them to have their act together a little bit better than they do. Let's hope that this was just a fluke because of the holiday. Happy travels!

Malcolm Blair

The Hotel was very nice. The staff was Professional and friendly. My room was clean and comfortable but the toilet seat was old with cracks and stains. Breakfast was good and plentiful. There were teens drinking and smoking and lighting fireworks at 1pm in the parking lot and around the outside of the hotel for hours. Security appeared scared to approach them but should have atleast called 911. Didn't feel safe at this hotel. Anyone could access the higher floors.Nice hotel but I will not be returning.

Beverly Grandison

We won't stay here again. Super chef for breakfast was the highlight and positive of the stay. They did not pay attention to our preferences upon check in. We had to change rooms twice, bathroom sink wasn't draining properly and we were greeted with an open bag of chips on the counter. The second sink in the second room was clogged, we should have moved again but was to tired. The breakfast staff not very welcoming. We met another Hilton Honor guest that said, they had to move 3x. NOT COOL. Get the proper preventive maintenance done! I understand good help is hard to find but raise your standards.

Sarah Jacques

My boyfriend and I booked a room here for a weekend getaway. As we were checking in, the front desk told us the "pool was closed and would not be open for the duration of your stay". The next day we made the decision to move to a different hotel that had a working pool. Before booking the new hotel, I made sure to speak with the front desk staff to make sure that I would not be charged the second night if we decided to check out early. They told me I would not be penalized so we checked out. I've been charged the entire 2 night stay when we only stayed one. I have tried to call and there is always a 20 minute wait time and then I wait 30 minutes with no answer. I was never sent a receipt. I want to be refunded the second night as I was assured that I would not be charged but I can't get anyone on the phone so here we are. I'm hoping to get this resolved by you promptly without having to get the better business bureau involved. I look forward to your response.