Rainbow Shops

KAY /ILONA

I visited your store in Westgates plaza in Albany NY. We arrived to the store around 6 pm spent almost and hour picking out clothes with my 4 children there was an incident where the staff were not able to efficiently prevent a theft the manager attempted to drive after the people but was not successful. Once he returned, he was extremely nasty to all the customers in the store telling everyone to get the he'll out everyone steals from him we are all thiefs I attempted take my purchase upfront to get the items my children need for the next day he proceeded to raise his voice and scream for me to get out i dont want to hear it. This is not appropriate behavior to represent you brand nor just human decency to respect people I didn't steal nor intend to steal so why am I being treated nasty. After speaking to his staff which consists of all young women, they stated this is his usual behavior they are scared to complain in fear of losing their jobs. He is a nasty short man with a Napoleon complex who while losing money to theft also allowed a couple of hundreds of dollars in customer's money to walk away from your business by his nasty behavior This is just one event I witnessed can you imagine what these young ladies have to endure everyday Sent from my Metro by T-Mobile 5G Device Get Outlook for Android

Avelino C. (Avi)

Keep improving the staff and Store ..more Customer and less of the mess around with everything. Customer focus.. and helping out the public will make it even more than better. Keep improving

LoveForever YouTube

Great prices but the service is really bad :/ almost everyone there is clueless about store items and promotional offers; including the managers. There was a 10% discount all over the store, you were prompted to text a number and send “RAINBOW” but it didn’t work, I asked two managers and they both shrugged and said “I don’t know anything about that” ... very unprofessional.

Andrea

Good selection of urban style clothes. Lots of items are inexpensive but sometimes the quality matches the price. You get what you pay for. Overall, I like the store and you can't beat the sales. I got a great long sleeve shirt on sale for $3.00.