T-Mobile

Adam Seyboth

Megan fixed my issue in about 10 minutes, couldn't be happier. Everyone in that store needs a raise.

Lubov

We stopped at the store to transfer our three phones to new ones. We started the process online, but stopped to continue in the store. Clarence was very helpful, polite and pleasant. We were completely satisfied.

Mary Ivancic

I went into this store to get my T-Mobile Internet restored. I spent over 2 hours with the off-shore help desk people to no avail. However, when I went into the store, I was met by Clearance who listened to my issue. Alisa, another salesperson overheard my issue and offered to help. Alisa spoke to the customer service person off-shore, but finally decided to call her own people in the corporate office. My problem was solved thanks to Alisa. She helped me when no one else was able to do.

Amanda D

I went there to get a replacement phone for my husbands phone that he crushed at the gym, he had no insurance on it. When I got there they told me the only way that I could get another phone what is the pay off his old one and then finance the second one. I contacted T-Mobile The other live chat expert and they sent me out a replacement phone in two days with the shipping fees waived in the processing fees waived I only had to pay taxes in a couple other small fee is $40 in total. Diane had great customer service. The people at the Schenectady location on Balltown Road and the people at the Wolf Road location both said similar things did not want to help me at all and only seems like they were concerned with Up selling the iPhone 13 and not worrying about the customers needs. Not one of them at either location so that I can finance another phone and still pay off the old one that has been crushed and have the phone to me. It wasn’t an option at any store it was pay the 300+ which was really 500 because if I cashed out before the financing agreement I took off my promotional discount. And then whatever I needed which was about 300+ to get the iPhone 13. So they wanted me to pay 800+ dollars just to get a replacement phone. I went online and paid $40 and had it shipped to me in two days, with great customer service and quick and easy I didn’t even have to leave my home. Super disappointed in the customer service at these two locatione, Since it seems like they were only worried about their commission and not the customers needs