Firestone Complete Auto Care

Christopher Carey

Firestone in Columbia is great. They seem to maintain a high volume of customers. They manage the load well. They are efficient and timely. They will schedule you in within about two days and then get the job done quickly. They don't complain about being busy and they don't appear to be overwhelmed. There is a sense of calm and confidence in the air. Their diagnoses are accurate. They will call you to inform you of the results and advise you of any potential problems they may find. Firestone Columbia will effectively complete the repair and immediately call you for approval if they need to deviate from the plan - ie, they have to use a different part or something else needs to be done in addition to the repair. My only gripes are: The parking lot fills up quickly. The earlier you get there the better. They don't cook breakfast for waiting customers. That is probably for the better. I wouldn't want them to use that oil for my meals anyway. My experience is that Columbia Firestone is honest and competent. The crew is pleasant, professional and knowledgable. You can't go wrong with these guys.

Alican Demir

They didn't check tire pressures. All 4 tires had low pressure (~20-25psi) instead of 33-36 after $90 oil change+tire rotation.

Laila ElHaddad

No respect for peoples time. If you have all the time in the world then come here. Even if you make an appointment they will still bump your place in line. They will also make sure to use the lowest quality parts, and do a shoddy job fixing brakes , rotors etc. and mess up your alignment so your wheels wear unevenly and your are forced to get new tires . Go elsewhere and save your time and money

John Stinemire

I've been here twice for tires and alignments, and my experience here has been nothing but great! Nick, the tire sales manager, is amazing to deal with! He is personable, pleasant, professional, and a tremendous asset to the company. Their prices are competitive, though they may not always the cheapest guys in town, but I have found that you absolutely get what you pay for. If you want to pay some guy working out of his backyard garage to work on your vehicle, then don't expect the professionalism and resources you'll find here at Columbia Firestone. Personally, if I don't have my vehicle then I'm out of business, and Serge and crew respect that and bend over backwards to keep me running right and on the road safely!!! Kudos!