New Hanover County Department of Social Services

Category: Department of Social Services

Address: 1650 Greenfield St, Wilmington, NC 28401, USA

Phone: +19107983500

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–6PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Taylor Vance

Aug 12, 2022

They are generally helpful and timely. They can be very slow with processing super important papers. CPS is great and I'm actually a little nervous about my case being closed. Ashanti has been our caseworker after a nasty DV situation and she has been a great resource.

Becky Smith

Jul 27, 2022

Exquisite Building Nothing But Well Kept Clean Structure! When You Make It Inside The Door Nothing But The Best Reception From The Security Team. Nothing But The Utmost Respect And Professionalism Greeting You All The Way Through The Process. Group Of Individuals Serving Their Community With The Best Intentions Towards The Public. Tricia Jenski Has An Awesome Team In Medicaid Transportation.

Danny Lewis

Jun 1, 2022

The reason I went to DSS was I had an Appointment with the Veterans Service Officer. Ms. Graham is an Awesome VSO who will go out of her way to help Vets in anyway she can!

Ron Ratley

Apr 5, 2022

Housing specialist was not professional and her attitude was horrible. She did not show up for my first appointment. Instead, she left a stack of forms for me to fill out. After I left with the forms, she called and made an excuse that didn't make sense for not showing up and told me to just fill out my personal information on the forms. Also, she told me to come 3 days later with the forms but she did not give me a time to attend. When I showed up, she was already with another client and came to the lobby and fussed at me for not coming in earlier. Bad attitude. Gave her the forms and she made me feel stupid for not filling out on the right pages or whatsoever. Told me to come the next day without a given time. So, I did. Surprise, surprise, surprise! She wasn't there and the front desk said she'd be in an hour later. 3 strikes and I'm done! She called an hour later and made another ridiculous excuse. It is very disrespectful that I took my time off work and wasted my time and gas for nothing. She also does not return calls. I REFUSE and do NOT trust working with someone like that! I heard from a few people that it's constant. Something needs to change!

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Questions & Answers

Does anyone know if emergency food stamps are going to be issued?

Caroline Beth Stringfield | Aug 28, 2019
Sophia Long | Aug 28, 2019

Soon I Pray.

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Is DDS OFICE OPEN TODAY THANKS

Bobby Thompson | Aug 28, 2019
Drew Bell | Aug 28, 2019

No, DSS is closed until at least Monday, September 24

Are we going to have to go down there or will they automatically be put on

Nicole Tucker | Aug 28, 2019
Hakima Mobley | Aug 28, 2019

If you already receive assistance, funds will automatically be added to your card. There will be no need to come down or call DSS.

Are you giving out foodstamps Wednesday at social sevice

rosa pridgen | Aug 28, 2019
Hakima Mobley | Aug 28, 2019

No. DSS will reopen on Monday 9/24

do you have to have a copy of childs birth certificate when applying for medicaid or other services

Brenda Boswell | Jul 28, 2022
Sham McFalls | Jul 28, 2022

Yes they should, but if they will give them to you is another story

To apply I have to do it in person

J Charles | Jul 28, 2022
Brittani Amanda Wixon | Aug 6, 2022

It depends what you are trying to apply for. There is a website you can use for Medicaid, Electric, and Food & Nutrition Benefits. The website is good for any state/county in North Carolina. Go to: epass.nc.gov

Is anyway I can called about updating new address to food stamps card

MeKiah J Broussard | Apr 29, 2022
curray austin | Apr 29, 2022

Yes you can

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Hey my name is lyric im a child and im 13 but what do you do when you don't wanna be home anymore or don't feel comfortable being home

Rosa Mack | Aug 27, 2021
Carmaria Fenton | Aug 27, 2021

Talk to someone you can trust if you have mentor contact them also you can contact social services and talk to them on your own if you don't feel safe

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How can I get Medicaid transportation to doc appointment ?

Jennifer Hannah | Aug 27, 2021
brenda johnson | Aug 27, 2021

Call your caseworker they will set it up for you

Can u apply for medicaid online

Christy Turner | Aug 27, 2021
Lara Dixon | Aug 27, 2021

I think so. You can go to the website and look.

How do you apply for Foodstamps if they are saying the office is closed till September 24th 2020

Jynnifer Hubbard | Aug 27, 2020
Tiana Preator | Aug 27, 2020

It's not closed

Are you taking applications for hud

brenda moore | Aug 27, 2020
Jenna ingram | Aug 27, 2020

Hi. I don't work here but did find this online. "To apply, contact or visit the management office of each apartment building that interests you. To apply for either type of help, visit your local Public Housing Agency (PHA). Some PHAs have long waiting lists, so you may want to apply at more than one PHA." Here is a link to the website: https://www.hud.gov/states/north_carolina/renting Hope this helps!

Id like to take elderly people into my home is it adult services i contact?

Sandra Gonzalez | Aug 27, 2020
Lora Howard-Thackrah | Aug 27, 2020

Yes, ma'am. 798-3400

How long does it take for my food stamp balance to be added? I’ve been waiting since 04/10. I came in on 04/26 to fix the issue. A staff member told me to bring in my son’s social security number so I did today. My EBT balance has still not posted.

Jessamin Green | Aug 28, 2019
Jermaine Glaspie | Aug 28, 2019

Changes don't take place until the 1st day of the following month. If you reported the change in April, it won't take effect until 5/1 at the earliest

Can you get birth certificate?

Frank Harrison | Aug 28, 2019
Marlene Dancy | Aug 28, 2019

No

How do i apply. Just located here from DELAWARE...was receiving for 3 yrs I'm 77. Live in Ogden..S.S check only in come

Elaine Moretti | Aug 28, 2019
Jessamin Green | Aug 28, 2019

You have to go in person at the DSS office on s 16th st if you haven’t already.

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I am applying for the disaster food stamps. Since its a one time amount, do I need to bring pay stubs? I just need to replace what I lost, my power was out for 5 day's.

Samantha Joseph | Aug 28, 2019
Jeff Coco | Aug 28, 2019

The best thing to do is go to your counties web site for all the info you will need.

Can you file out an app online for Diaster Relief Emergency Food Stamps?

Cathy George | Aug 28, 2019
MARY MATTHEWS | Aug 28, 2019

Im not sure but most likely you have to come in the agency

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when can we I go and apply for emergency food stamps and when do we need to go in person to apply ? at the local office ??

Julie Nandlal | Aug 28, 2019
Carrie Sheets | Aug 28, 2019

New Hanover it starts 9-28 to 10-6 at the old sears building at the mall. They are doing them on Sat to.

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How do I appl .For emerg. Food stamps on line

Linda Williams | Aug 28, 2019
Hakima Mobley | Aug 28, 2019

DSS will open on Monday. You can come in an apply or you maybe able to apply online. Not sure yet.

Need help paying bill out of work right now. Where can i get help

Donta Jones | Aug 28, 2018
Katrina Robinson | Aug 28, 2018

You can go to Social services. They only pay water bill, light bill, and maybe your rent.

My husband lost his job so he lost his insurance . Can he apply for Medicaid ?

Brianne Williamson | Aug 28, 2018
Willie Bellamy | Aug 28, 2018

I am over 60 can I get Medicaid

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