Chapman Chevrolet

Andrew Gayster

The financial paperwork was messed up. It stated my first payment was 100 days out, not 45 days out. I never received a call about re-signing the paperwork. I called two and a half weeks later to ask why the vehicle I traded in wasn’t paid off. No thank me could give me an answer. I continued to get transferred to finance, no one answered the phone. I left three or four messages, NO ONE CALLED ME BACK. Once I finally got a hold of Tyler in finance, he stated he would send someone out to me to have the new paperwork signed. That never happened, and I had to drive to the dealership to sign. Tyler stated that would put a rush on my documents, which again never happened. I was late on a payment on a vehicle I didn’t have anymore. Once it was paid, there was still a $24 balance. I paid that. My experience was terrible, and I will never buy a vehicle from here again. Tyler was always on his cell phone, and was lazy in everything he did. I will stay far away from this place. This was the absolute worst experience in buying a car that I have ever had.

Caitlin Foran

I always have a good experience at this dealership. I’ve been coming here since I’ve bought my car in 2016 because how great I am treated. Personally, having car issues is the most dreaded thing to occur in my book and this place does their best to make the experience less dreadful. I met with Tyler B recently for an oil change and found to have a cracked coolant tank among other pricey things. He had me in and out by the end of the day which always impresses me. He also called to update me once which is probably a first since I usually have to call for an update. I’m very appreciative of all the effort put in to make this day go smoother than it started.

Les Chagnon

I'm giving them 5 stars because of the great service the service advisor provided. His name was Tyler and he was great to work with! He got my truck in right away for a diagnostic test .He was extremely helpful through the check in process, and very good at explaining what was going to be done! He should get a promotion!

David Valencia

So I had recently posted a negative review but Chapman Chevy brought back in to see the result and showed me why they wrote the findings they did. It turns out that they acutely presented serious issues with my vehicle and that it was the other dealership that failed to show my actual results of my vehicle. I have to say that this dealership (Chapman) is a very accurate and honest dealership and I will be using them fro here on out. I want to apologize for my last review and I’m glad to know that Chapman service team Tyler and Robert really did work hard to show me they are a honest dealership and are capable of great service. I’m glad they responded to me and made me feel like they really want my business. With that said, I fully recommend this dealership to anyone in the valley and can honestly say you will be pleased on how complete and honest their service team is. Thank you.