Village Silversmith

Cedric F.

Long time shopper for many years, however experience felt has been consistent. Often upon entering, I feel as though I’m being watched by the staff, in ways I don’t particularly notice when other clientele are observing. This feeling often persists to the point i rarely stop in for short window-shopping and/or inquiries. In my most recent visit, while examining their fossil collection, and looking up their various attributes in various cultures. however, one employee question if “everything was alright?” in a tone that felt less asking need of aid more asking if something was wrong. I responded no but asked if this was the extent of their bone/fossil collection, to which she replied “yes, they’re authentic” with a strange expression. ok i replied, I thanked her, and made my way to leave. Before such, the owner further questioned along the lines of if everything was alright. I said yes, wished her a good day and exited, however a feeling of unease persisted thereafter. It is say to say this is not a new feeling, though from past feeling of being profiled amongst aforementioned clientele, I likely will move business to the salem location, but wished to make my frustrations known.

M M

Where to begin... I recently visited the Peabody Village Silversmith for the first time in many months, hoping the prior, lousy visit was a fluke. It was not. The store manager was still rude and unprofessional and treated me like garbage. It was only her, the rest of the staff were friendly and helpful and actually acknowledged me. The manager could not be bothered, simply glanced at me with disdain when I entered, then turned away. When she did, grudgingly, finally speak to me, she looked like she was spitting tacks. Yet she greeted the rest of the customers enthusiastically and with a big smile. Just a bit obvious, huh? So insulting. In these difficult times, you would think a business would do everything it could to maintain their customer base, thereby turning a profit. But not here! I worked in retail for years and this was no way to treat a customer, period. I have also shopped at every location for years. I am done with this store for the time being and will have to think long and hard about the others. And I will be returning my purchase because you certainly do not deserve my money. There are plenty of other places that sell cute jewelry without the disrespectful service. You have a lot of learning to do, Village Silversmith, about customer service, professionalism and simple courtesy.

Joy-Divine Richardson

This place is very unwelcoming and uncomfortable to be in. I’ve been to a couple crystal stores and usually the energy is amazing. However when I walked in no one greeted me. And the manager kept following me around the store (I am a black woman) and couldn’t make it more obvious that her and her staff were keeping watch on me to make sure I was not stealing. When I walked over to look at ring the manager once again followed me. She then proceeded to hand me a tray adding “for the stuff you want to buy”. I ignored her until I realize there were other girls (white) looking at rings as well and nothing of such was handed to them. Most painfully uncomfortable situation I’ve been in.

Amelia Searfoss

Rude staff and poor quality jewelry to be honest. Very overpriced for the quality. I’ve had two bracelets and one ring from them break. I went in to see if they could fix the ring for me, sense I hadn’t had it that long and the whole stone fell off. They gave me a hard time throughout the experience . I even heard the lady grumble, “You cannot expect a $15 ring to last forever”. I decided to just fix it myself. I’d say rude and unprofessional staff.