Address: 801 W North Ave, Chicago, IL 60642, USA
Phone: +13127774200
Sunday: 10AM–7PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–9PM
Greg Convertito
I've had to go to this location for repairs twice, because apparently my phone is a lemon. The first time they replaced my screen, and the second time they replaced everything else. The first time they wiped all of my data because they incorrectly wrote down that I had an iCloud backup, even though I had explained that I did not, because my phone had basically turned into a brick. The second time, I explained that I had a computer backup: the person at the beginning explained that when I picked up my phone, they would set it up with me to ensure that the cellular plan connected and then I could restore my data at home. When I returned to pick up my phone, I was told that they had no idea how to do that and without a second device with me for the two-factor authentication I would have to do it at home. I guess I'm going back tomorrow morning, because it's still not working.
Yan Wang
Staffs are nice, friendly with courteous. Apple is greedy and not cool. iPhone XS true depth camera not working with IOS15.4. Genius Bar diagnosed the camera is broken, replace costs about $170. I wanted to trade in the phone and purchase a mini 13, the trade in value was given $70, I just feel it’s a rip off. I feel Apple sees the phone is a piece of junk, I’d rather keep my junk and not waste my money on Apples anymore.
Sam G
Very subpar experience at this Apple store. After speaking with Apple support online, I scheduled an appointment at this store to have my iPhone battery replaced. I am very familiar with Apple's technology and know that my battery needs replacement. The employee who met me insisted on "troubleshooting" by looking through all of my battery history, running diagnostics, etc. This took over half an hour of my time, even though I knew my battery needs replacing. The employee also chose to spend an extended period of time cleaning out the bottom of my phone (charging port, speakers, and screws). Finally after tiredly convincing this employee that I am sure I want the battery replaced, I got out of there after about 45 minutes. I returned later that afternoon after being notified that my phone was ready. When I arrived, I was made to wait for a while again before getting my phone back. They told me they were not able to replace my battery because one of the screws on the bottom of the phone was stripped. The only person who has ever touched those screws was the employee who helped me earlier in the day! Overall, this was an unpleasant waste of my time. The Geniuses were not eager to solve my problem but instead attempted to make it as laborious as possible. I'd recommend a more customer-focused approach to conducting your business.
Raylson Weatherford
Andy was extremely unhelpful and rude didn’t even care to ask for what color of the case I was looking for; instead, he decided to read the whole inventory of the store, of course, so that he could make his sell I walked away without getting my husband his valentines gift. Andy needs some more customer service training and actually Ask for what the customer is looking for and NOT what He wanted us to buy.
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Using Parallels, absolutely! Parallels is a great way to use all your favorite Windows apps while on your computer without having to purchase a second machine.
May I have an appointment for 10:30 on Monday 2 Nov? Can you replace the dead battery in my iPhone 6 Plus?
Call and ask, the cash back amount varies.
Yes they have everything
This is the Apple store ai tales la incuentra the address is 801 w north ave Chicago Illinois 60642
Yeah they've got a lot of Mavics. Really good price too. Would definitely recommend a Mavic.
Yes and it's free you just have to call and see when classes are available
No
Sorry I don't work there I visit the place to have my phone repaired but you do have to make an appointment
Contact apple support directly. They will walk you through the process. Either that or take it into the apple store with documents and they should be able to take care of things for you. Sorry to hear about your loss
You can but there would most likely be a wait, check out the apple website and make an appointment
I don't know you would have to call apple to schedule an appointment or go through your apple account to setup an appointment with the store of your choice and check availability
Connect it to your computer and restore the information. But make sure your download iTunes on your computer.
Yes....But there only seeing people with appointments
Yes
Sure, they just won't give you full value for it.
If it is your phone yes. If you stole the phone and it was locked by the user, your going to jail.
I'm not sure, I dont work for apple.
The batteries are internal.
Most times yes and the price varies
Of course you can just 🚶 in, the store is 1/2 a block long; islands galore to sit and test inventory AND a stellar staff to answer any questions:)
Parking is across the street.
I would go to website. Don't forget Costco! IPhones there
No
what game
The best information is provided there in the store and even better promotions you will find good night, let me know if you served the information Thank you
I don't know Miss Santiago I never had that problem enjoy your day sweetie
No they just sell the products.
$29.00 Dollars
Store I don't know what it is I think it's apple.com but I'm not sure or you can just go in there and say you need a phone and they can help you right then and there without an appointment
Please called the store to make a appointment
I don know? but the apple 7 plus its $569
No. The computer is no longer supported by Apple. https://support.apple.com/en-us/HT201624
I agree make an appointment. I didnt wait long, but i think it was because i went mid afternoon.
Yes extremely helpful. That is why i went there.
If you plan to see someone at the genius bar you should make an appt online, just to be safe.
Not sure about classes, but parking is either street or parking garage across the street.
But i just stopped in and they told me they would only do it for $99 and only if I left it there for 2 days
I don't speak Spanish
There is no 128gb version afaik. Price is from $999 to $1149 plus sales tax
Check that on YouTube diy, but you may want to call apple and ask if self assembly or upgrading will void your warranty
You have to go in store to ask
I don't know, my IPAD was disable and they had to hook it up to there computer to disable it so they might have to do your phone the same way
No, if you have insurance on the phone then maybe they will fix it
Gets you a new device with a deductable in case of accidental damage
If you can't call go to the store
Can I buy iTunes gift card in bulk here?
Yes, and it's highly recommended that you do as well. Wait times are ridiculous.
There on sale for $29.00 but it's best to call them and check there inventory
Yes you can... and also do a walk-in...
no but there is a rain check list
walk in only
Public parking is available but recommend to walk there
Go to the Apple store. They can help you. It might be your charger
Don't know. Never had to replace a cracked screen
Out of stock
Depends on whats wrong with it. It took a couple of hours for a screen replacement. When the check your phone they will call you and let you know what is wrong and how long for the repairs.
Good evening, unfortunately the North Avenue store closes at 9 o'clock and hence would be unable to make such an appointment for the Genius Bar. The hours of business are 9am-9pm Mon to Sat and 10am-7pm on Sundays.
Tough one not sure what to do, should've done it before switching. Contact your carrier for guidance on transferring service to the new phone. If you aren't using a SIM-card with your device, you can contact them to get help transferring service to the new phone. 2nd Choice of your log in: If music is your problem Open your Settings, then go to Music, then make sure Show Apple Music is turned on. If it is, toggle it off then on again. If this doesn’t work, then:Restart your device. If this doesn’t work, then:Reset your device by holding down the power button and home button until you see the Apple logo, then wait for your device to restart
Yes.
Airpods: $160 Earpods with Lightning connector: $29 Earpods with 3.5mm connector: $29 In-Ear Headphones with Remote & Mic: $79
You should have an email to reset your password. The Apple associate will only help you so much.
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