SWISS WATCH SERVICE GROUP

Jim Rossi

I sent my Movado watch in about 6-8 moths ago, was told waiting for parts an it should be ready in april or may it is now august. Now for scary part I have left 3 messages for update an NO REsponse. OUT OF BUSINESS. Maybe??

John Skicewicz

Terry (owner and watchmaker) and his team provide excellent service. Whether you need a full blown refurbishment, or a new battery, they have the skills! Highly recommend!

Martin Bahl

I have a very unsatisfactory experience with this company. I would call them untrustworthy and deceitful. I sent my grandfather's heirloom gold Omega watch to them in July 2020. They still have not returned it to me. They also charged my credit card more than $200 to fix it. It is almost a year later and I still do not have the watch. For awhile, I gave them the benefit of the doubt because of the pandemic. Nearly a year later, I have lost my patience. They do not return phone calls. By happenstance, the owner, Terry, once picked up the phone. He was not familiar with the watch until I explained it to him. I began to wonder if he had the watch in his possession. He assured me he did. After a series of recent daily phone calls more than a month ago, Terry returned my call with a voicemail. He said that two restorers rejected the watch. He said the watch was in the possession of a third restorer who was going to fix it. Terry said he told the third restorer to make my watch a priority. The watch has tremendous intrinsic and sentimental value. I want the watch back fixed and returned to me. I'll also take it back unrepaired with reimbursement of the $200+ I paid them. It's been a year. Time is up.

Mark Drenth

Excellent communication. Excellent work. Highly Recommended. Sent my Condord C1 in for work. Needed many things including an overhaul, new sapphire crystal, new bezel, new buttons for stopwatch, and a complete refinishing of the stainless steel band and watch casing. Total time from estimate until I received the watch back was about 4 weeks. Given the amount of parts that were needed and work involved I would consider this a very fast turnaround. Watch came back LOOKING LIKE NEW. A previous incompetent concord jeweler who also worked on Concords had "shined" my brushed stainless steel band and shined off the brushed stainless steel look the watch had when new. The previous jeweler destroyed the original look of my C1. These guys at Swiss Watch Service Group completely restored the stainless steel brushed look on the watch band AND the watch case as it was when I purchased it new. Reasonable pricing for the work involved. Now when I say reasonable pricing, lets remember that Concord C1 parts are not cheap, a little pusher for the stopwatch is 500 bucks. All said, these guys obviously know what they are doing, are extremely professional and will be getting all of my future watch service work.