Provident Credit Union (Walnut Creek Community Branch)

Daria Asai

SCAM! RUDE! Everything you don't want in your bank! Go to good old chase

Tungstun Doughnut

ATM Machine ate $100 of mine I bank at a different credit union co-op. I went inside and after the machine ate my money and the people didn't care after I told them I wasn't a provident member. Wouldn't check there machine and only told me my only source of recourse is wait a week and file a dispute with my credit union . I need my $100 now not a week ! They simply didn't care and we're very unprofessional! I've made dozens of deposits in co-op ATMs never an issue never will I use provident for anything ever !

Leslie Takahashi

This "credit union" is worse than major banks in terms of how they treat their customers. After being a punctual house and car customer for more thans 5 years, they charge me the bad credit rating car loan rate and then they mess up my credit because they dont have an EFT relationship with a major national bank. They no longer notify you if a payment is returned as well.

Polair “deejxue” Eiyeman

I've been a Provident member for a little over 10 years. At first it was difficult to unhook from a big bank (Chase, originally I was with WAMU,) as there were certain 24 hour features I've given up, but I don't get charged hidden fees and extra junk like that. Provident worked hard to retain my business and developed a personal relationship with me. They would explain what they could do to help resolve a feature I had before that I wasn't getting with them. I also have access to other credit union branch ATMs and ATMs throughout the country. I still miss certain features but the trade-off for personal service, no high fees and excellent rates on loans has been well worth it. If I have a credit transaction issue or stolen/lost card (knock on wood, I haven't), I have a 24 hour access line. I'm all over the Bay Area for business and personal reasons, so I stop at different branches to fulfill my financial needs. This branch is no exception to its high standards of service, always having friendly and professional tellers, managers that will answer questions the teller might not know, etc. While my main concern is getting business done, it's nice that every branch has a Kourig coffee maker I can grab a tea, coffee or hot chocolate depending on their supply. By no means does this make or break my opinion, as I go to the "bank" to complete financial transactions not free drinks, but it's a very nice and thoughtful touch to its branch members.