Joe Cool Home Services

Em

Throughout the process of finding a company to give me an estimate, I came across Joe Cool. They contacted me immediately and was very professional from the moment I first spoke to them. They stayed in touch with me from the first call up to when they sent out a technician, they worked around my schedule which was extremely helpful so I wouldn't miss work. Justin came to check out my AC to see why it stopped working. He was on time, very professional. He was very honest and upfront about everything as my unit is very old. They don't put pressure on you to do things. Just very informative. Highly recommend their service.

Maruha “Aurie” Nuguit

I wanted to leave a review strictly for Matthew SBB from the Membership Management Team. I spoke to him today a couple of times. One time for signing up for the Membership to save me some $$$ and second after my service to voice an issue I had for the service call preformed at my home. He is very courteous and professional. He listened to my issue with empathy after my service was preformed and took ownership of getting my issue to the appropriate channels. He made my experience with this company 100% better than had I not interacted with him. He is a true asset to your company. His customer service is an 11 out of 10! Thank you so much, Matthew!! 🤩👏👏👏🤩

Mary D

A part of my mother's 50-year-old sewer line collapsed causing backups in the house when shower, toilets, or washer was used. She contracted Joe Cool to replace the collapsed drainage pipe and all the drainage pipes under her home. The job was started by Karl and helper (Trenton?) on a Monday. On day 2, we decided to replace the 2 toilets and the water lines in and around the house. All the pipes were at least 40 years old. Karl and Trenton were professional and cleaned up each day. We received a text each day letting us know they were on their way. And they arrived about 30 minutes later. Now her water pressure is much improved! The plumbing is working great. It was a huge job. My mom will continue to do business with Joe Cool. An additional comment- the job required cutting down two punk trees and digging up the roots which delayed the job by a day. I gave the name of the tree guys we use and Norman from Joe Cool, contracted them to cut the trees. Joe Cool picked up the cost of the tree service, BUT they did not treat our tree guys professionally. My tree guys will not take a job from Joe Cool again.

Amy Vassar

Excellent service and nice honest people. I called on a Saturday, got a same day appointment and was kept updated until eta of the tech was known. A real person calling with an actual time. Rae Metcalf was my technician and he was awesome! When he arrived it was 89 degrees in my house and he was able to fix my 15 year old A/C in under an hour. I’m no doubt on borrowed time but thanks to Rae it’s up and running and colder than ever for now.