Ashley

Melinda Verner

Customer service prior to our purchase was amazing. Then we had delays with the delivery, we said okay these things happen. Then I realized that one cushion had a broken zipper. I didn't see it during delivery so it is a warranty problem, so okay. Next, a leg snapped off a dining room chair. Things happen, right?! On March 3, 2022, after finding out the extended warranty we purchased would not cover the issues because the furniture wasn't one year old yet, customer service at Ashley's requested photographs of the damaged pieces and scheduled a technician to come out on March 27th. On March 23 we received an email stating our order would arrive in 7-10 days. Since we didn't have an order I called customer service to find out they cancelled our service tech because they were ordering replacement parts. Fast forward to April 27 and we still have broke furniture. Today I was told they are still waiting on replacement pieces(ordered March 23, 20 days after our claim) because of the pandemic. I am trying to be patient, but I am very disappointed in this company. I gave them a 2 because the counter stools we ordered have not disappointed and the buying experience was pleasant. The sectional and dining room set are another story altogether.

Mallappa Y

I don't recommend any of the item if you are looking good service and support for the money you paid for the item. Story Explained: 1. Delivered a damaged item and improperly assembled without all hardware (delivery guy was miss informed that he is not going to assemble all tables for that need to call and ask for it) . 2. Struggled to contact customer care, 2/3 hours on call even after not able to contact, went to store to report. 3. After 3/5 days received a confirmation that Technician will come and check and scheduled on 22nd days 4. Technician came after 22nd without knowing why he is here. 5. He asked me what happened, by seeing that he is gluing the part, not sure why how he was thinking that gluing will fix and customer will accept. 6. He agreed to replace the part i denied to accept the gluing. 7. He was misleading me that there is know hardware are missing and nothing wrong in the assembly. 8. After showing the proof technician agreed to order the hardware, but he did not fully check what is wrong what are the parts need to be replaced. 9. Technician said, parts will be delivered after 7/14 days, till now no update on that. 10. He will come and fix after i call to them once the items are delivered. Really they don't have tracking?

Gismell Abud

Love Ashley Furniture Store. They have a great variety of furniture and the attn received was great. Excellent Customer Service. Will definitely return. Update…unfortunately I no longer recommend Ashley Furniture Store. My furniture was delivered early which was great but unfortunately the furniture had rips, tears and uneven pieces. I called Ashley the day after it was delivered, to have the furniture replaced and was advised to contact the protection plan. When I did, the protection dept couldn’t find my information. I then called Ashley back and spoke with a great representative who was able to schedule a repair/replacement but I had to wait 2 weeks. I find this to be very unfortunate and I won’t be returning.

Buffy Irwin

I ordered a Black Maribel Bed Frame. The bed they tried to deliver was a White Boswick Sholas. I refused it at delivery. I called customer care and first the girl said it didn't come in black and I said yes it does I took a pic of it in the store when I bought it. She said she would issue a refund but never did. I called back 3 more times and each person told me they would issue a refund but still have not received any funds back to my card and it's been over 10 days. I went in the Store Yesterday to have the money put back on my card and the girls Samantha and BeBe at the desk were rude and very unprofessional. They called over Dalton who after disputing and lying to me about my order instructed BeBe to just refund my card and she did so hastily. Soon as I walked out they canceled the refund. They are lying, swindling, cheats and need to be shut down. Definitely reporting them to the Better Business Bureaus and recommend never doing business with this Fradulent company.