Downtown Urgent Care

Thomas René

I went to this urgent care center for UTI symptoms as I was visiting LA from Europe. No experience with US healthcare system and no insurance. The wait was about an hour until I get to see the assistant in a small room, then I did analysis that pushed the wait for an extra 50 min. Then the doctor came through and was very nice to me and caring. He gave me all the advices and a few minutes after seeing the doctor, they supplied me with the antibiotics I needed. The total price was less than I expected and I was all set to enjoy the rest of my vacation. Great experience overall even though it would have been nice to let me know how much time I was going to wait in the small room before seeing the doctor. The staff was super nice and the place is very clean.

Forrest Roth

Well where do I begin let’s see I’ll start with level of how busy it was, surprisingly at an all time low only one other customer( I think to myself this should be not too bad) I had my Service animal with me as well with required paperwork but to my surprise which finding out later was illegal on the facility’s part I was denied service due to my service animal Strike 1. After taking additional time out of my day to drive back to my apartment drop off my service animal and return I find 3 other customers in front of me not a problem after waiting 40 minutes to be put in a room to wait an additional 40 minutes for a simple prescription refill Strike 2 and to take the cake in this cluster Phuk of a situation the customer service (Paddy /specifically was her name can’t recall if the spelling is correct ) apparently she was having a bad day starting with denying access to my service animal she then continued to have conversations about me in Spanish right in front of me obviously being a white male I held my tongue under the assumption she had made on her part that I didn’t know what she was saying (unfortunately for her I spend a portion of my year donating my time with others to build houses in Mexico so comprehension wasn’t an issue on my part) thus the reason policy is formed in professional settings so that the patron or customer doesn’t feel isolated or concerned when fellow employees converse in other dialects to essentially talk down upon you in secret or delay you from being serviced in a timely manner like everyone else truly disappointing that this facility employs and encourages this type of behavior. I would hope they make the proper revisions and coaching to the team so that can at least meet the min standards of what is required to run/maintain a urgent care facility

Daniela Arias

The staff at this Urgent care when above and beyond for me. I went in yesterday and the front staff was nice and gave me an accurate wait time, one of them was kind enough to print and laminate an insurance card for me. When the doctor saw me she addressed all my concerns and questions in detail and with compassion. She did extra procedures on my leg that I know other doctors wouldn't have taken the time to do. my mediations had been sent to the pharmacy of my choice before I even stepped out of the clinic. Today they even called me for a follow-up. I hope I don't need to go back but if I do, I feel confident I will be in good hands.

Troy C Ford

They are horrible at returning a call from a doctor. I got labs done and it took 3 weeks to get them once they got them back. Once I had the Doc on the line it took 5 mins to get my results. Even the rude so called receptionist was incompetent. So sad they call it Urgent Care. They aren't Urgent and they don't Care.