Best Buy

Category: Electronics store

Address: 1717 Harrison St, San Francisco, CA 94103, USA

Phone: +14156269682

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Nick Hancz

Jul 20, 2022

Bought a phone case at this store only to return home and open the box discovering that it had been stolen and the box placed back on the shelf. I returned to the store the following evening and was waiting in line behind another gentleman when a lady cashier called another man next to me up to cash out although I was next in line. I was upset about this and the lady rudely stated "the line isn't there, it's over there. Get in line next time." I told the lady that she clearly saw me in line behind the other gentleman and she said that she was already helping him before I came in so my spot didn't matter. Then I stated my issue and wanted to do an exchange because I didn't get the product that I paid for. She told me she couldn't do anything for me, and that I was out of $40. Bestbuy this is absolutely shameful, this is how you treat your customers? I warn everyone that has even a shred of self respect to stay away from this location. They treat their customers like garbage.

Eduardo Hernandez

May 27, 2022

I am extremely happy of being a customer of this amazing electronic store, I’ve been buying products from them since 2019 and I can tell everybody that Best Buy is one of the stores that has the best prices & the best products out of the market. I just recently bought a new dishwasher machine which in another stores will cost me a little bit more but when I went to Best Buy and I talk to one of their representatives, they were very excited to help me out to choose the right product for my place, this review it’s the least thing I can do for you guys for bringing always the best service at the best prices.

Amanda B

May 21, 2022

Honestly the worst customer service I have experienced at any company. I ordered a refrigerator and made it clear that my building only has 4 hour time slots available for the loading dock. Customer service assured me this wouldn't be a problem. I called back the day before delivery just to confirm that their schedule aligned with the 4 hour period, and they assured me it wouldn't be an issue. The next day, they didn't show up. When I called customer service to see what happened, they said the driver called me and left when I didn't answer, but there was no record of his call (I even had them confirm my number). And even if he had, the time the agent said he arrived was over an hour after my loading dock reservation. I had to reschedule delivery THREE different times, each which had to be six days apart. I went without a fridge for over a month because of Best Buy's inability to schedule. When they finally did deliver a fridge, it arrived broken. Customer service suggested I speak to the store manager to try to get a sooner delivery date. I know customer service agents deal with a lot and I always try to be understanding, but she was extremely rude and unhelpful. When I explained our situation (our fridge broke and we've been waiting for weeks and have lost so much food), she kept repeating "I said we don't offer guarantees, you'll just have to keep rescheduling until it works out." When I expressed concern about the amount of time I've been without a fridge, she just shrugged. To whoever the SF appliances section manager was, you should find a job outside of customer service. It's hard to make me angry, but I have sworn to tell everyone I ever meet not to shop at Best Buy. Save yourself the trouble and go to Costco. They managed to get me the delivery first try, no issues. Avoid at all costs.

Frank Gamino

May 11, 2022

I have bought a few products here and all has been good so far. The only real downside to this store is when you decide to buy something nobody is there to help you, even if you ask around everyone is busy or doesn't seem to care you need assistance. Last time i walked around the store like 5 minutes just trying to get somebody to help me buy a smartwatch.

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Questions & Answers

You guys sell hoverboards please let me know

Adrian Cano | Aug 24, 2018
LS 1 | Aug 24, 2018

Maybe try calling them

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Can I drop off an old laptop charger at Best Buy on Harrison, SF to be recycled?

Diane Lopez | Jun 24, 2022
Rick Blankenship (das Prinze Arier) | Jun 24, 2022

Yes

Do they sell toy drones in store

James Truitt | Oct 27, 2021
Glai Chen | Oct 27, 2021

Pro ones

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Do they ever answer the phone ? I’ve been calling all day

Jtinezbitch | Aug 23, 2021
Michael Gardner | Aug 23, 2021

I was told they've gone to a national call center system. I've experienced the same no-answer frustration. Dig down and see if you can find a local number.

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Has anyone else waited over an hour on the phone then been disconnected?

Brad Vandehey | Aug 23, 2021
Gary Freund | Aug 23, 2021

Yes. Often. Poor service.

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Is there a company in San Francisco that puts music on sd cards for phones

D. Rosenberg | Aug 23, 2020
SO Garage | Aug 23, 2020

Not that i know of. Its easy do it yourself.

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on bose raido wave cd payers

Eric Boswell | Aug 24, 2019
Jessica Miller | Aug 23, 2020

They should sell them, ask them if nose is in stock

Do you have Google Mini? How much?

Marcelo MOORE-BH MOORE -BH | Aug 24, 2019
Matthew Messenger | Jun 24, 2022

Bestbuy.com

Do you have a manuel for a Samsung galaxy 9 cell phone?

Junko Shikata | Aug 24, 2019
Luong Alan | Aug 24, 2019

Oh, sorry i do not have...

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Hello, Is it allow RV Parking? overnight? Tks

Luisa Tigevisk | Aug 24, 2019
Jessica Miller | Aug 23, 2020

No

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Do I have to pay toll driving from Napa valley to San Francisco Best Buy?

surez nadarajah | Aug 24, 2019
Robert Sailors | Aug 24, 2019

Yes

Do you have free parking for customers?

Fernando Mauricio Romero | Aug 24, 2019
Ranvir Singh | Aug 24, 2019

Yes, plenty of space.

Do you guys sell satellite navigators?

Emma Zocca | Aug 24, 2018
Xavier Araujo | Aug 24, 2018

GPS only. Thanks

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Do they buy used computer games

Pendelton Johnson | Aug 24, 2018
michael scanlon | Aug 24, 2018

Now,

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Is iphone X available at your store?

Elmer Go | Aug 24, 2018
James Rose | Aug 24, 2018

Not sure if it is in store. Online is the best bet to find which store does have it in stock. Just use the best buy store location feature

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Where can I get recording software Sonar X1 Producer

Daniel Mabalatan | Feb 24, 2022
Eddie Valadez | Mar 26, 2022

Online at various outlets.

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Hi I just purchased a Ipod cord on which no longer need is it posible I can cancel?

Antonio Sanchez | Nov 26, 2021
DAVID BAILEY | Nov 26, 2021

Yup

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Any 30 series GPUs?

jg_504 | Aug 23, 2021
Kamé Shimayama | Aug 23, 2021

Lol you need a pistol to get a good gpu right now. Major chip shortage. That's why people are STILL scalping ps5s.

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Do they sell Xbox 360 controllers?

David Rinaldo | Aug 23, 2021
Rachelle Black | Aug 23, 2021

Yes

Need to return printer. Should I remove ink cartridges from the printer before repacking into carton?

Janice Yoritsune | Aug 23, 2021
Calvin Henderson | Aug 23, 2021

If you do you have to seal them in little baggies cuz they will leak all over the place

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I was told Best Buy is good for virus cleaning. Even somewhat better than the Apple store, for my Mac Desktop. Anyone have experience with Best Buy in this regard?

Tom LaBelle-Seymour | Aug 23, 2021
Taiseer Assana | Aug 23, 2021

Yes I went there but nothing especial about cleaning it was the same but of course the store is clean.

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What are the Covid safety practices like here?

Anonymous | Aug 23, 2022
J Q (Jay) | Aug 23, 2021

Yes

do you guys have logitech g pro superlight in stock

WeirdHomo | Aug 23, 2021
Kim McDaniel | Aug 23, 2021

The best thing for you is to look online or go checkout a store. some stuff be in store and not on line .and vice versa

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Do you guys fix Nintendo 3ds top screen

Denis Melendez | Aug 23, 2021
Will SF (willinsf) | Aug 23, 2021

Call Geek Squad

Do you have Lume CubeVideo Lighting Kit in the SF store?

Tom Stern | Aug 23, 2021
Joshua Pauselius | Aug 23, 2021

If you check online you can see what stores have it in stock

Does Best Buy sell Apple iPad Air?

Judy Doane | Aug 23, 2021
slim dude | Aug 23, 2021

Yes

I am contemplating purchasing a range from you and have it delivered, but I do not see any mention of removal of the old range. Is there a provision for removal of the current range when a new one is delivered?

John Freeman | Aug 23, 2021
Luana Mc Alpine | Aug 23, 2021

Not sure but you can call and inquire

I have a store credit, can i use it to shop online?

Cecily Burt | Aug 23, 2020
Richard Lynch | Aug 23, 2020

Yes you may

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Is it possible to enter to the store at any time?

Biruk Yirgu | Aug 23, 2020
Atiq Adamjee | Aug 23, 2020

Yes, when it is open.

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Does your store offer xbox repair services.

Luke Schirle | Aug 23, 2020
Bill Shippen (Bill) | Aug 23, 2020

Geek squad can fix anything. Call or hit the store and they will get you fixed up.

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Do you fix Xbox one controllers

Joel Rolon | Aug 23, 2020
Matthew Milor | Aug 23, 2020

Yes they do

Where are you located at

Rene Blok | Aug 23, 2020
Rejo Ferrufino | Aug 23, 2020

14 st and Harrison ... in San Francisco

How to cancel a subscription

Nelson Dalerta | Aug 23, 2020
Laverne Dejohnette | Aug 23, 2020

And

Do you sell DJI products and Insta360 products?

Anand Rajaram | Aug 23, 2020
CHARLES JARRETT | Aug 23, 2020

When I went to Best Buy I bought Google Chrome it's been a month and I haven't even hooked it up yet

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Hi, do you recycle a carton box of empty toner which dropping off from UPS services?

Richmond Senior Center | Aug 23, 2020
Carmelo Gonzalez | Aug 23, 2020

No sorry

Do you guys still sell VCR's?

Melanie Still | Aug 23, 2020
Vittorio Suter | Aug 23, 2020

You can also try craigslist

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Can I order laptop from going on to the store and pay there? How much time required if I ordered one?

Sabbir Ahmed | Aug 24, 2019
Vittorio Suter | Aug 24, 2019

Perhaps if you order online, pick a store location, select pay.at store and take note of time available for pick up. Assuming they have it in stock and that those options are as well. Maybe you can call the store closest to you?

does the san francisco store sell routers?

Jeffrey Austin | Aug 24, 2019
Robert Whitten | Aug 24, 2019

Used to

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Where I canal find cellphone cases Asus Max pro

Ana Santos | Aug 24, 2019
Asad Ismail | Aug 24, 2019

Best cases for heavy duty is Otterbox and other type called GKK 360 super for your phone, mostly online Amazon but you might find it in best buy or phone providers too, good luck :)

do you deliver

Gloria Julian-Wolfe | Aug 24, 2019
Shady Salama | Aug 24, 2019

Yes, order online and it should be delivered or you can choose the most close branch for pick up.

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Does this Best Buy sell portable CD players?

David Maxim | Aug 24, 2019
Alfonzo Tucker III | Aug 24, 2019

Yes they do, and look for ones that come with a USB port for more options

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Do you sell tractors and farming equipment

Jamie James | Aug 24, 2019
Edna Molina | Aug 24, 2019

No. Best Buy is an electronic store.

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Please do you have a transformer 120 to 220 volts? 100W

Marcos Junghans | Aug 24, 2019
carlos Alberto | Aug 24, 2019

No, they only have 50 watts, that's what your website says

How much are the galaxy buds here?

ariel phan | Aug 24, 2019
MARCOS COSTA | Aug 24, 2019

You need go there. By the way see the site: www.bestbuy.com

Does this best but have Samsung white earbuds?

ariel phan | Aug 24, 2019
Janet Bensu | Aug 24, 2019

They do.

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Do they have deals on the pixelbook?

jagpreet dugal | Aug 24, 2019
Manish Chadha | Aug 24, 2019

Yes i saw the sign i guess

Where can I drop off a Canon printer for recycling?

Puja Bakshi | Aug 24, 2019
Rojelio Rodriguez | Aug 24, 2019

Sorry don't know this

How do you delete calls from the VTECH PHONE?

Laurine Jonopulos | Aug 24, 2019
Tony Firm | Aug 24, 2019

Check the user manual that came with the phone. Or look for the user guide online. The model number of the phone could be useful for the online search.

Do you have any asus ROG series computers

段云 | Aug 24, 2019
Pooja Asher | Aug 24, 2019

You can check on the website for all available models

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Do you have any asus ROG series computers?

段云 | Aug 24, 2019
Ranvir Singh | Aug 24, 2019

Yes.

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Hey guys, do you have new Alienware m15?

Unqieur qpor | Aug 24, 2019
Stephen Schur | Aug 24, 2019

Try bestbuy.com

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Do you guys allow dogs into the store?

Sebastian Morton | Aug 24, 2019
Emily Elliott | Aug 24, 2019

Service animals only

Power adapters for Scotland?

Stephen Anderson | Aug 24, 2019
Mahabub Hasan | Aug 24, 2019

Yes you can buy from there

do you sell reconditioned iPhones?

laurie emigh | Aug 24, 2019
Rene Prado | Aug 24, 2019

No

Do you sell camera at high discount on a quikr or whatsapp

Lalit Rawal | Aug 24, 2018
Todd Wieskamp | Aug 24, 2018

No

Can I get/order a knob for my Whirpool?

R. T. | Aug 24, 2018
Mark A | Aug 24, 2018

I doubt it. Try a sears or the like

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Did we find out if they sell hoverboards?!

Sita | Aug 24, 2018
Hendu Guru | Aug 24, 2018

Yes! I saw one model for sale 3 days ago when I was at this Best Buy!! They were to the left when you walk in, in an isle close to the start of the checkout line. Hope this helps!

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Do they repair Samsung S8 plus cell phone screens

Marina Galeano | Aug 24, 2018
Kenny Chu | Aug 24, 2018

Send them to Samsung and will come with warranty after its repaired

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Hi Do u have Yamaha MusicCast WX-010 Wireless Speaker in 240V version?

kumar p | Aug 24, 2018
Justin Daugherty | Aug 24, 2018

You can choose the local pickup option to check on availability of inventory

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Do you guys do PlayStation 4 HDMI port repairs

Alijah Tate | Aug 24, 2018
Leora W | Aug 24, 2018

Ditto

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Do you instal computer parts?

TCBOB B. | Aug 24, 2018
Michael Cee | Aug 24, 2018

Call em! I think the geek squad fixes computers.

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How m much is pro surface hard power supply

Curtis Holloman | Aug 24, 2018
Harry Rochester Williams | Aug 24, 2018

Not sure, sorry wasn't able to answer your question with a valid answer!

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Does best buy have layaway

LaShanda Demus | Aug 24, 2018
La Chele | Aug 24, 2018

No, Best Buy, to my knowledge, doesn't have a lay away plan

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Note 4 phones ? Pricing

Shannon Starrett | Aug 24, 2018
Pushpkar Bhardwaj | Aug 24, 2018

Good price and good options to explore...

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Do you install auto stereos

Dwight Summers | Aug 24, 2018
Pushpkar Bhardwaj | Aug 24, 2018

No

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SF location question

Jason Bennett | Aug 24, 2018
Donald MacPherson | Aug 24, 2018

Why didn't u purchase an extended warranty?

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Do you sell hoverboards there

Adrian Cano | Aug 24, 2018
Milton Lau | Aug 24, 2018

I do believe that those THINGS are considered toys or sporting goods. Not "electronics" devices or gadgets. It is very unlikely that you will find them in Best Buy. So the answer is "no" they do not have hover boards. Why don't you try one block south east @ Sports Basement on Bryant St.

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Hello, do you have parking?

Sergio Andreoli | Aug 24, 2018
Dan Kaplan | Aug 24, 2018

And

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Any buses go to or near Harrison and 13th St.?

Alan McColl | Aug 24, 2018
Jothirnadh Sai | Aug 24, 2018

Check the muni website for updated schedules

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Can you do ps4 repairs

Humberto Damian | Aug 24, 2018
Mike Torres | Aug 24, 2018

They have a geek squad area and you can call on the phone and the automated system will direct you to the appropriate Dept.

Do you have wireless phones...2 preferred with an on and off switch to turn the ringer off?

Debra Brewster | Aug 24, 2018
Catherine Sutton | Aug 24, 2018

Yes

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Hey! Do you know if Best Buy has the Samsung Gear 360?

LS 1 | Aug 24, 2018
LS 1 | Aug 24, 2018

I just bought it in LA, great camera!

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I was moving my new flat screen and it dropped is it covered under warranty itself?

Will M. | Aug 24, 2018
joaquin ulises Trigueros | Aug 24, 2018

Yes i dont see why not now you buy any tv you paid for insurance extra ..good luck william..

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And I am wondering if I am able to get the inks of the printer from you guys by mail that will be great.

Nourin Kanuga | Aug 24, 2018
Jennifer Keyes | Aug 24, 2018

U can get ink through the mail by them

What bus takes me from 8th & Howard to Best Buys

Antonio Romero | Aug 24, 2018
Dan Linares | Aug 24, 2018

Call MUNI

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