Do they ever answer the phone ? I’ve been calling all day

I was told they've gone to a national call center system. I've experienced the same no-answer frustration. Dig down and see if you can find a local number.

The phone number goes to a national call center. They'll send a note to the local store to have them call you back. It might take a day or two for the response. It might be easier to drive down to the local store ...