Chick-fil-A

Lindsay Gibson

This was the worst experience ever at a Chick-fil-A. The little girl taking our order said something smart and rude under her breath and she thought we didn't hear her but we did. I am not from NC and was there visiting my sister. I ordered chicken tenders not knowing in NC they only have spicy ones. When she called the order back, I told her I didn't order spicy. My sister was telling me that's how they come in NC. I was telling my Sister that we can get the non spicy one in SC. The little girl whispers under her breath well you are nit in SC as if I couldn't hear her. I told her I know where I am. She said oh sorry. I said thank you I don't want anything have a nice day. How rude of her to say that to a customer instead of trying to see if there was something else I wanted since I can't have spicy food. She needs more training on her customer service and next time she needs to keep her thoughts to her self. Especially if no one is speaking to her. Do better Chick-fil-A

K T

We love Chick Fil A, but this location is probably the one we always had a bad experience, and no one really cares. Ordered Milkshake and Ice Dream Cone in Mobile App. Waited in the drive-thru until someone came up and said “I think we are not making milkshake”, she left and talked to another person, came back and said the next person will take care of me, waited a long time again in the car, got to the other person just for her to tell us, no more milkshake and I will just get a refund but I have to go to the window to get it. Whattt??? The line is still long to go to the window. She called in the manager and they told her, they cant do anything. Oh well that just a lot of my time wasted in line for nothing. Thank you Chick Fil A Albermarle for making great customer service. My pleasure.

Charlie McVay

Employees are extremely positive even with the drive-thur line wrapped around the building. A young man named DJ a part of Senior Operations took great care of my order promptly. Love this place.

Halle Reese

Overall we like this location. It’s close to home, operates well, and quickly deals with issues in a professional manner. We live less than 10 minutes away and get lunch here regularly. Today was a not a good visit, but after a short call with the manager we have no doubt the issue will get rectified. Our fries did not seem fresh and were half full for a large… which is a waste of money if the cup only gets half full. The manager said the fries have a tendency to deflate, and we haven’t had that issue before between us placing the order and then getting home to eat. And for 2 orders of fries? Just out of the ordinary since we regularly order from here. The added picture was how the fries were taken out of the bag. We had not consumed any by the time this picture was taken and my boyfriend’s Fry cup looked the same.. half full for a large. The manager was nice, listened to my complaint, and offered free fries on our next order. We do appreciate it. Im sure we will be back within the next 5 days and we hope the visit will be back up to the expectation this location has set.