UPS Customer Center

Category: Shipping and mailing service in Santa Rosa, California

Address: 3331 Industrial Dr, Santa Rosa, CA 95403, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9–11AM

Tuesday: 9–11AM

Wednesday: 9–11AM

Thursday: 9–11AM

Friday: 9–11AM

Saturday: Closed

Reviews

Sharon Mecherikoff

Jun 30, 2021

We live in the country and our mailbox is 1/4 mile away. Some of the times my packages are delivered and UPS puts my boxes on top of the mailbox. I get a message that my package has been delivered, but not on my front porch which are my instructions. It is usually to late to walk up to see if it is there. Don't they know that packages get stolen if they sit there too long? I have complained about this before but it doesn't do any good. What should I do? Otherwise I use UPS for mailing packages and there are many choices to drop them off wherever I am.

Hannah Hemenway

Dec 20, 2020

Agent called me from this center referring to an ongoing shipment issue. During our conversation she stated a number of times 'I don't know' as a response to my questions about the change of delivery address for my shipment being changed without my knowledge. She then hung up because, 'I don't know how to help you." No responsibility taken from UPS. I am still without my package containing perishable animal food not found locally.

Lynn Schaefer

Jun 26, 2020

My apologies for posting this on reviews however, there is no telephone option to actually speak to a human. There is no way to reach UPS directly on the website. A UPS Driver just delivered a package to my store WITHOUT WEARING A MASK. I was unable to catch him and hope you will reiterate to all drivers that masks are mandatory. I am a retail establishment and it is imperative that my customers and employees remain safe and healthy.

Dave Sampson

Jan 8, 2017

U.P.S. is the best. They handled all my shipping needs safely and professionally. My package was even received at its destination ahead of schedule.

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Questions & Answers

Is there a direct phone number for the UPS Customer Center: 3331 Industrial Drive, Santa Rosa, CA 95403?

Pat MacKenzie | Aug 23, 2021
UPS Customer Center | Aug 23, 2021

I'm very sorry our facilities do not provide listed numbers since we do not have personnel available to answer inbound phone calls. If you need assistance from us, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

I need to pause mail delivery for several days. Who should I contact?

Diane Lafranchi | Aug 23, 2021
UPS Customer Center | Aug 23, 2021

Thanks for contacting UPS. This is an automated reply. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

What should I do if my package isn't left on my porch as instructed. It has been left on my mailbox all night which is 1/4 mile away. Doesn't the driver know that a package can get stolen? I have complained about this before.

Sharon Mecherikoff | Aug 23, 2021
UPS Customer Center | Aug 23, 2021

Hi, We apologize for your experience with this delivery. For proper assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Some one used my address as delivery and I do not know that person. Can UPS send some one to pick it up and return to the sender?

Chau Vu | Aug 23, 2021
UPS Customer Center | Aug 23, 2021

If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Read More

Can I ship a box with two bottles of wine out of this location?

Cynthia Hoang | Aug 24, 2019
Andrew Sunsen | Aug 24, 2019

No call the Bottle Barn which is next door. They can ship anything you buy from them.

Does the ups outlet on Industrial Dr. in Santa Rosa Ca. accept cash?

J. Dollwet | Aug 24, 2019
LaJuan Hughes | Aug 24, 2019

Nope.

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can i have a package that i sent out yesterday afternoon stopped and sent back to my location.?

chris quayle | Aug 24, 2018
LaJuan Hughes | Aug 24, 2018

I would call them.

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