Fox Rent A Car Ontario

Category: Car rental agency in Ontario, California

Address: 1776 E Holt Blvd, Ontario, CA 91761, USA

Phone: +19096356390

Opening hours

Sunday: 6AM–12:59AM

Monday: 6AM–12:59AM

Tuesday: 6AM–12:59AM

Wednesday: 6AM–12:59AM

Thursday: 6AM–12:59AM

Friday: 6AM–12:59AM

Saturday: 6AM–12:59AM

Reviews

Tania Pagan

Jul 28, 2022

They got the one star only because I had to in order to post. DO NOT EVEN BOTHER! Horrible customer service, the people behind the counter are not very informative. The woman seemed bothered by having to deal with customers. They wasted my time over a credit card and not matching the reservation name. I’ve never not used Enterprise Rent A Car and I will go back to Enterprise happily might be a bit more, but you know, you get what you pay for and FOX is Trash! Fox, your employees let your customer sit outside with the car running while having the catalytic converter stolen. When I told them the damage it would cause the vehicle they both shrugged their shoulders and didn’t care. That’s what type of people you have working for you Fox rental car!

Jackie White

Jun 16, 2022

DO NOT RENT HERE Worst car rental experience I have ever had. Got flat tire on the first morning hadn't even driven 50 miles. Then they tried to charge me for a tire and $100 to put the spare on. Took car back next day and they me a late fee and an early fee. Lots of hidden fees. Needless to say I will be disputing all charges. Should have googled their ratings first.

Christie Thompson

May 12, 2022

I would of given zero stars if i could. Just because i had an issue and told the guy in the office and he told me that i would hear back from someone within 24-48 hours. It has been 54 hours and no one has bothered to reach out to me yet. It's all good though, they don't need to waste any time on me because i won't be going back to rent a car from them ever. Be careful if you reserve a car from them. When you get there and they say they don't have it but they will upgrade you to a better car. They told me they would give me a special. They didn't mention the upsell fee of $25 a day. So it was $175 for.the week. But i never asked for an upgrade. Other rental companies usually give upgrades for free when they don't have the car available. So i am done with them. Pretty unprofessional by not having someone reach out to me.

George C. Amador

Mar 7, 2022

I recommend avoiding dealings with this company in Ontario CA. Off of Holt. Our flight arrived about 20mins behind schedule. We had booked a compact. When we finally arrived at the location, which involves 2 shuttles, they said because we were late all the compacts were gone. They would upgrade us and give us discounts to make it "a really great deal!" The offerings were Jeeps, Dodge Charger, Toyota 4Runner or a van. "All our options for small cars are gone. You'll have to wait for them to come back and everyone seems to be running late". I go outside to discuss with my accountant and as I'm doing so the rep I'm dealing with comes out and insinuates that he'll give me a van at the same rate that I originally booked on Expedia. NOPE! At the end we were charged $50 more than the price on our reservation. What's really infuriating is that he had pointed out the front door showing only the bigger cars were left. Then we noticed as we loaded the van that there were 3 mid-size cars on the lot. Those were never offered to us as an option. Only the 4 door Jeep, 4Runner, Charger or Chrysler minivan. And the supposed deal they implied they'd give us for the situation, was the same spiel I heard him give to the customer ahead of us. In the end we spent close to an hour getting the runaround and not getting the car or the deal we had reserved. Again, I'd suggest pay a bit more to avoid the waste of time and hard up-sell and devious practices of Fox car rentals in Ontario, CA off of Holt.

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Questions & Answers

DO NOT RENT A CAR HERE.

EDWIN | Aug 23, 2019
James Poole | Aug 23, 2019

I would not rent from them again because they used the fact that my plane was late to cancel my reservation and then charge a much higher price at the counter. I felt "scammed".

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CAN I RENT A CAR FROM U USING A DEBIT CARD?

Tom Matlock | Aug 23, 2018
Maria M | Aug 23, 2018

I tried to rent a car from an airport location using a debit card about 3 months ago and was told I couldn't unless I lived over 100 miles from airport or had ticket. Otherwise they are only taking credit cards. I called a non airport hertz, which was only company open on that day, who stated they aren't taking debit either. I'd call to double check though.

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can i rent a car using a debet car

Ms Vlow | Aug 23, 2019
Nancy | Aug 22, 2020

Yes you are able to use a debit card as long as you can show your airline tickets (to confirm you are an out of the area renter).

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Is the FOx rental location at the ONT airport?

J Jestice (J-Reddish) | Mar 25, 2022
Logan Waggoner | Mar 25, 2022

I would not use them again, it's cheaper but much more inconvenient.

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Can I put the rental portion for the car on a pre paid debit card and the deposit on a Credit Card?

Cathie Correy | Aug 22, 2021
theojr79 | Aug 22, 2021

Everything has to be on one card. They do not accept prepaid cards

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Do I get unlimited miles renting a car from ontario location if I live in Victorville? Can I drive a rental from same location out of state?

George Keach | Aug 22, 2021
josue murillo | Aug 22, 2021

Yes you can have unlimited miles

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Can I pick up the rental van ealier than the original pick up time? if yes how soon it should be.

Truc Dinh | Aug 22, 2020
Kris Elle | Aug 22, 2020

You have to call fox

Can i change the time on my reservation

Angel Zepeda | Aug 22, 2020
Sylvia Moreno | Aug 22, 2020

Idk, you can call them directly.

Can I add drivers at Fox Office that are different from the place I was rent the car ?

harold stanley | Aug 22, 2020
Sylvia Moreno | Aug 22, 2020

I don't see why not, as long as. It's from the same rental company. By the way, I love renting from Fox, they have great rates and excellent customer service.

can I pick up at your location or do I have to use the shuttle?

Steve Tison | Aug 22, 2020
Jen Rollins | Aug 22, 2020

You can pick up at the location

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I am looking at a flight that will arrive in ONT airport at 11:30pm, I was able to book a car to pick up at 1am but your close time is midnight? Will someone be there between 12:30 - 1am?

Adriana Fagundes | Aug 22, 2020
Charmaine Foster | Aug 22, 2020

Fox rent a car got really good deals on they cars, but I think they closed at 1am so my best advice it to go to enterprise

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How long does it take to refund the deposit?

Sara Abdali | Aug 22, 2020
Avril Miller | Aug 22, 2020

48 hours I have rented from fox. Never had an issue

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can i reserve a car with my credit card and pay with a diffrent card when i turn car in

Jeri Crane | Aug 22, 2020
Sandy Pool | Aug 22, 2020

I think out comes of your card when you pick it up.

Can someone rent a car for me and I pick it it

NEXT_UP_MEDIA | Aug 22, 2020
Hamza Ahmad | Aug 22, 2020

In theory yes, but you will get in trouble if you're stopped by police and the renter isn't with you

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how much does it cost for additional drivers

Sharon Kalina | Aug 23, 2019
Linda Dunston-Kelly | Aug 23, 2019

No charge with major credit card

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hello, i have been trying to call and speak to a live person all morning. Is there a direct line? I keep getting the same message to call back.

Elvia Medina | Aug 23, 2018
Benjamin S. S. | Aug 23, 2018

I couldn't find one but they said that there was. I found it at the office when I went in. I told them they should have it on there website. I don't think they give it out so they can have less employees at the office and use a call center. You might want to scan your contract to see if there is another number in the small print or one that someone wrote down on it. Good luck.

How much would it cost per day to rent a small car in Ontario and drop it off at Ontario. And how much would it cost to rent the same car and drop it off at LAX airport instead of Ontario?

Behrooz Mohit | Aug 23, 2018
Carlos Rodriguez | Aug 23, 2018

It depends on what kind of car u want, and u have to have a major credit card, not an atm card but a credit card . And also if u are a local as in so. Cal, inland Empire then it's different, u have to have a plane ticket if u don't have a credit card.. a return flight ticket.. it's kinda crappy, i would use a different car rental place. There's this app called turo u might want to check out.. it's for renting cars .. best of luck and safe travels

How much does it cost to rent a small car in Ontario per day and return it in Ontario and how much it would it cost, additionally, to drop the same car at LAX ?

Behrooz Mohit | Aug 23, 2018
Keep Gogo | Aug 23, 2018

Check the current price online.

Can i leave my car there?

phillip blanks | Aug 23, 2018
R P | Aug 23, 2018

Yes , they have a parking spot within the compound. Just let them know and park away from their fleet

is there a charge on the credit card? or do you just have to have it in case of any damages?

Corina Ruvalcaba | Aug 23, 2018
William Wu | Aug 23, 2018

They charge credit card as deposit and refund after you return if no damage.

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Can i get a chauffeur

Bhupinder Singh | Aug 23, 2018
Mesha Washington | Aug 23, 2018

No, but they offer a shuttle service to and from airport. You pay for the service in your fees, weither you use the service or not.

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I am renting a car in 2 weeks from you, I only have a debit card, is this ok or do I need a Major Credit card?

Kelly Doctor | Aug 23, 2018
Alex Cheng | Aug 23, 2018

Always use credit card when renting cars. NEVER buy ANY insurance coverage from rental car company. Your own auto policy will provide the same coverage to your rental car.

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What do you require to rent one of your car's?

Darlene Sanchez | Aug 23, 2018
Nancy | Aug 22, 2020

A drivers license and a major credit card (that has about $150 available for the deposit).

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