Courtyard by Marriott Missoula

Teri Hefty

Today, July 18, 2022, I checked out of the Marriott Courtyard in Missoula, Montana. I purposely woke up early to take a shower and get on the road home to Idaho. The water in the shower was cold! I called the front desk. They said to call back if it doesn’t warm up as many customers may be taking a shower. What, really? I’ve traveled enough to know that the disappointments with a hotel may be a lumpy bed or the noise from neighboring guests, but a cold shower? I called back as it continued to be ice cold. The front desk assured me to give it 5-10 minutes. Eventually, the water seemed to warm so I chose to step in and take my chances. Within minutes, the water was cold. I took a COLD SHOWER! When I checked out, I was asked the standard hospitality question…how was your stay? When I said it was fine except for the the fact that I had to take a cold shower and my departure was delayed almost an hour because of that, the front desk “sales manager” said, “ I am so sorry about that, let me take some money off your room rate”. She checked to see that I paid for my room with a government/military rate and there’s nothing that can be done with that rate, so no adjustment can be made. What??? So because we are Veterans to this Great Country that we served and we get a modest discounted rate, that’s it? We don’t deserve any further accommodations and we deserve a COLD SHOWER??? I told her that I accept her apology but find the circumstance totally unacceptable. I didn’t want to make a scene as the lobby was full of customers. She simply replied sorry and asked the next customer, “how can I help you?” I’ve never felt so disregarded and disrespected. Needless to say, we will choose to not stay at any Marriott in the future.

Couleehiker

I didn’t like this Marriott property very much. Being a Bonvoy Gold member I stay at many Marriott properties a year. This is a typical courtyard property, it’s clean, fairly new, decent location with ample parking. Though, I didn’t have the best experience here. After checking in I found that I couldn’t connect to wifi. I don’t have these problems elsewhere. I went to the front desk and the staff member there tried to help but wasn’t very successful. She eventually gave me access to the conference wifi which wasn’t that good in my room (Very slow). Needless to say, I couldn’t do any zoom calls or video conferencing. Later that day I wanted to watch my streaming service, Netflix. However I found out that access to streaming services via the TV was unavailable. That combined with the slow wifi meant I couldn’t watch anything I wanted. I wasn’t impressed with the food at the lobby bar either. It didn’t taste very good. I wasn’t able to finish it. Finally, I wanted to sleep in a little in the morning because I didn’t have anything to attend to, however, I was awoken by the housekeeping staff have a large, noisy visit outside my room. Despite my do not disturb tag on the door, they still were loud, laughing and talking in the hallway while people were likely still trying to sleep. All that being said I will not be returning to this location. I’m giving 2 stars still because the facility was clean, comfortable and the front desk staff was helpful. But only 2 stars because of the other aspects of my stay.

Paul H

Rooms were clean. Updated. Comfortable. Do NOT try the pull out couch....the "mattress" that was there must be left over from the 1970s. No cushion and all springs.

cp leblow

Typical rating for Marriott properties and we stay at them frequently. It's rare when they disappoint. This one had a bistro where the food is really good if you don't want to go out and leave the hotel. You can even pick up a glass of good wine or a beer to take up to your room well into the evening. Pool was pretty small so don't expect to swim laps.