Eden Medical Center

Category: Hospital

Address: 20103 Lake Chabot Rd, Castro Valley, CA 94546, USA

Phone: +15105371234

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

chloe Sophia

Jun 11, 2022

If I could give no starts I definitely would. Do not go here for any health concerns. Went to urgent care 2 times for my health concerns, was rudely spoken to, and turned down from being helped from the nurses. I finally made appointments with my primary care doctor to see if they would help with my health issues. Was not taken seriously by them. After visiting the hospital 3 separate times I was finally given a diagnosis, thought I would finally be helped since we now knew there was something wrong. Not to mention in the midst of all of this I had a nurse blatantly lie to my doctor. I was running late for an appointment I called the office to let them know I’d be about 5 minutes late and they said that is was no problem. I arrived and went to my assigned room to wait for my doctor. The nurse arrived and said my doctor couldn’t see me because I was too late. Which confused me because I called to let them know and was told it was fine. I then rescheduled my appointment, and when I returned a few weeks later my doctor was so confused and why I returned to talk about my health concerns because the nurse told her I left that day because I was feeling better. After I told her what really happened she was appalled and gave me paperwork to file a complaint. This hospital has employees that should not be working in costumer services let alone a hospital. This has been the worse hospital experience. I am 2 years into my diagnosis and this hospital is so lazy and unprofessional that I am still not being helped with solutions to help my Illness. Please do not come here fir medical attention.

Terry T

May 10, 2022

Please don't be fooled by the positive reviews. They are most likely biased without objectivity by persons associated with the hospital. There should be an investigative reporter doing uncover here. The hospital and emergency department is a business, meaning they exist for the sole purpose to make money. Catastrophic lack of quality nurses, physicians, and diagnostic testing. More like a third world hospital. Most are assistants or are just there for a paycheck and nothing else. They really don't care much beyond that. The standard protocol is to redirect you to outpatient services because they do not have legitimate resources, so they can bill you more. Imagine having a stroke or a heart attack and being told you're breathing, you can move, so you're fine, we can't do any tests because we're short staff or have no mris available. This is how they 'triage' you, through scripted policies. Great example of why the health care system ranks so so so low compared to other nations in the world. To be fair, they are a business. So they are there to be bureaucratic and profit as much as possible. The procedures and services, or lack thereof, are for profit. Perhaps they are collectively demoralized due to this fact. If health is important and you have an emergency, avoid this place at all cost. If you have read this review, you may have saved your own life.

Ken Kellogg

Feb 25, 2022

Have this note pinned to my undies: "If found unconscious, please take me to Eden Medical Center" This is a great hospital. The SO and myself have been here for a couple of operations, ER visits and transfusions over the years.

Rajat Dhanda

Feb 14, 2022

My wife and I had our delivery at Eden Medical Center, and our experience was incredible. The doctors, nurses, and staff were so kind and helpful. Giving them 5 stars honestly doesn't feel like enough! Thank you to everyone in the L&D department, we can't appreciate you enough!

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Questions & Answers

Does Eden Medical Center have a volunteer list and how can I apply as a volunteer?

Anthony Fecher | Aug 23, 2019
SUSAN ZARETZKA | Aug 22, 2021

Does eden medical center have a volunteer list

Why is the staff at this hospital rude? Unfriendly and they try doing anything they can to kick you out, the security guard picked a fight with one of the patients as well in the emergency room. Lol terrible place.

OG LOVE | Nov 25, 2021
Donna Padilla | Nov 25, 2021

I like this hospital i really think it is a lot to do with the pandemic. They have to work extra hard.

Does Eden have a cancer treatment center?

Johan Kahlstrom | Aug 21, 2022
Linda Lewis | Aug 21, 2022

They do chemo there and have an outpatient where they can do chemo

Do you have urgent care or just an emergency room

A Google User | May 24, 2022
Evelyn Lizaola | May 24, 2022

There are medical offices attached to the hospital (right side) Where they have an urgent care in the 1st floor, they are open 8-5.

Is the cafeteria open now

Ida Morton | Dec 25, 2021
Roma Bhandarkar | Dec 25, 2021

Not for public/visitors

Hi, Could you please provide me contact info for your discharge planner/social worker dept in your hospital who handles patient discharges so we can reach out.We would like to send them our information for discharging plans for Home care services.

Love At Home Senior Care | Aug 22, 2021
AL Bundy | Aug 22, 2021

I'm sure you can contact them for that information

Do I need a referral to see a doctor at Eden?

rider012 | Aug 22, 2020
Sanctou Torres | Aug 22, 2020

Yes

Where can u s?oke at eden hospital ? Non bias replays please No one is perfect and pure...

Mary Ann Amaral-Russell | Aug 22, 2020
Mesha Dickerson | Aug 22, 2020

No smoking, at least 50 feet from the facility

Are there facilities for family of critical ICU patients, for showers, laundry etc who are staying with patient 24-7?

Demauri Pander | Aug 23, 2019
Nelson Valdivia | Aug 23, 2019

No

Is there mental health available

Victoria Fitzgerald | Aug 23, 2019
Linda Lewis | Aug 23, 2019

No

Where's the cafeteria?

Wayne Bennion | Aug 23, 2019
Nicole Peterson | Aug 23, 2019

LL lower level

Does Eden Medical have an e-mail for the Human Resources Department?

Sarah Deragon | Aug 23, 2019
Sarah Deragon | Aug 23, 2019

Nelson - Nope. It only gives phone numbers.

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Is Eden Medical Center Sutter Health a baby friendly hospital?

Sal “Nana Bing” Gatdula | Aug 23, 2019
Erlinda Canizalez | Aug 23, 2019

Yes, only in the intensive care area is it a bit restricted

What time those visitors hours end?

Azalea Macias | Aug 23, 2018
Erlinda Canizalez | Aug 23, 2018

the visits start from 11 in the morning until 9 at night, but from 7 in the evening to 8 at night there is a change in the nurses' schedule, so you have to leave for that time and then return for an hour more

What Trauma Level center is it, what is the closest Level One?

Alfonso V. | Aug 23, 2018
Eden Medical Center | Aug 23, 2018

Eden Medical Center is a Level II Trauma Center.

DO YOU NEED ID TO VISIT?

Kendria Smith | Aug 23, 2018
Jan-Michael Ocampo | Aug 23, 2018

Yes, you stop by the front desk of the department you're visiting to write your name down and get a sticker.

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Can I still be seen if I haven't received my bic card?

charlieh383 | Aug 23, 2018
Wesley Bohannon | Aug 23, 2018

Yes you can. They can easily use your social security number to verify insurance coverage

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