Embassy Suites by Hilton Phoenix Airport

David Thornton

There are a lot of bad reviews on this hotel so I wanted to set the record straight with my family’s experience. We recently stayed at the Phoenix Embassy Suites prior to flying out of PHX. First, the physical condition of the room and property was fine. The hotel is a nice property. There was no mold in our room, towels are linens were clean and sparkling, and in-room electronics all worked properly. There were two problems during our stay. Most seriously the air conditioner did not cool the room sufficiently. This may be due to to the fact that it was 104° outside when we checked in with an overnight low of about 90°, but a hotel in the desert should have adequate cooling. The second major point of most reviews is the rehab residents. There are people in rehab staying in the hotel and some do look shady, but we had no trouble with them and the ones we talked to seemed nice, just down on their luck. The bigger problem was the program officials who knocked on the door and alarmed by wife and son. Apparently the program participants have to be in their rooms by 9pm and program administrators do spot checks throughout the night. This is understandable, but the rehab folks and hotel folks need to make sure that paying guests are not confused with the program participants. Additionally, there was a group of people smoking marijuana by the pool on the night we were there. Marijuana is legal in Arizona and I don’t know what the hotel policy is (or whether the group was rehab participants or paying guests), but there were numerous kids around and the drug use seemed appropriate (although we didn’t complain). Breakfast is largely the same as you’d expect from any Embassy Suites. The cook was very nice and very good. The only difference was that there were fewer buffet items than a typical Embassy. There was a counter for buffet items that was almost completely empty. Cereal, fruit and yogurt were available in addition to cooked-to-order items. I’ll add that the hotel is charming and the pool was beautiful and felt great. Every staff member that I came in contact with was extremely nice and helpful. I looked at the fitness center and it was also well-equipped. The bad reviews were very overblown in my experience, but the air conditioning problem was the biggest issue. Since we got in late, we didn’t complain about the problem until the next day. At that point, they were apologetic and offered a partial refund. Embassy Suites is probably my favorite hotel brand. This one is not horrible but has some issues that need to be addressed, particularly the need for adequate cooling.

Jade Sherwin

Let's start with the good. The bartender was good! The breakfast omelet guy was cool! Now to the bad... So this hotel has deal with rehabilitation folks there. Now it's cool and all; but seems this hotel caters more to their long term residence then the people who use this hotel for shorter terms. In the early night 8-9pm you'll have folks running around with clip boards POUNDING on several doors throughout the night; I thought someone owed someone else money for how crazy they were acting. The long term residence leave bags of clothes or like material outside of their rooms and would sit there for days. (It gets hot in AZ; So go figure if it smells... well you are smelling it. You don't have access to their back porch; so some residence leave their wet clothes hanging on the catwalk. -----‐------------------ Security. The door doesn't shut in its own and seemed like it had to be slammed shut. Maybe the door is swollen due to the weather. The 2nd lock on my door was non-existent. -------------------- Hygiene. The bed was clean; but the standing shower had some black mold in it.

D T

I do not normally write reviews but this needed to be written. Terrible Hotel. I would not recommend this hotel to my worst enemy. AC did not work. Room was not clean. Mold in a lot of different spots, stains on towels, leftover food in the fridge from a previous guest. Some other guests were stuck in the elevator but the emergency call button was apparently not working, we told the front desk and that was the first they knew. I submitted a complaint to the Hilton Customer Service. It was supposedly forwarded it to the hotel management who never responded. I am currently working with customer service for a refund. Gave me points back but will not also give me my money back, one or the other only they say.

Superstar Maui (SuperStarMaui. Com)

I love embassy suites because of their free breakfast and free happy hours drinks. Even though I don't drink alcohol, they did find a diet lemonade for me. But the happy hour was nice also because the 2 other people in my work group and myself enjoyed meeting others during this social event. It was nice. The hotel room was huge. It had a living room, as well as a kitchen. The bedroom was spacious and nice. It also had lots of storage and drawers. The staff was friendly, professional, and helpful. However, someone should tell them not to play CNN in their lobby all day. There is a reason CNN has ratings lower than some local radio stations. They lie and are biased. Please stop playing CNN in lobby. Also I visited January 2022. And while the pool area in the middle was gorgeous, the pool was closed. I gave this place 5 stars, because it was so nice, I could live here full time. The room was very clean, except for half of the inside rail inside the shower, which was not si clean. But even with a couple little faults, I one hundred percent recommend this place. Ooh, almost forgot, lots of places to eat at walking distance. Domino pizza, Carl's Jr., a couple Mexican restaurants, and even a Chinese buffet.