Staybridge Suites Phoenix - Biltmore Area

Brad Ruehle

Nice, clean, newer property. Friendly staff, and the rooms were spacious. Breakfast food choices were good. My only reason for giving them a 4 vs a 5 star rating is because of how they handled the breakfast service. We were there because of a huge soccer tournament, the hotel was filled to capacity with multiple soccer teams. The first morning they were not prepared to handle all the guests for breakfast at 7:30 or so and ran out of food, they tried to play catch-up but failed. The next morning their solution was to start breakfast later than their normal listed time, which meant many of the soccer kids did not get breakfast from the hotel, because they had to leave for their game before breakfast was open. In my opinion, when hosting multiple teams, they should have been prepared for the breakfast “rush”. If they would have asked when the teams had their first games they would have knew that the breakfast would have been swamped the first morning, secondly had they been thinking through this, they could have been prepared for day two and not needed to delay breakfast. Everything else was as expected from a newer hotel chain.

Joann Sabel

Overall our stay was very good, but we did have an incident happen after we had been there for two days. When we returned to our room one evening, our room keys didn't unlock the door. I went down to the front desk and the gentleman asked me for my name and room number. He then made up two new keys and said that he would go along with me to the room. When we got to the door, he knocked on the door and said Guest Services and then used the keys to open the door. Upon opening the door there was someone else who was taking a shower in our room. We immediately left the room and waited in the hall until the guy was finished with the shower. Needless to say the guy was embarrassed and said he had just gotten there. We told the hotel guy that we wouldn't be staying in that room and he said he would get back to us. Another hotel employee came up there also to see what the problem was and he helped get us a box to put our food items in. Needless to say, we had to repack up all of our things and move to another room. We were given an upgraded suite which was very nice and they adjusted our billing. No one was sure why our reservation wasn't in the computer system, must have been a computer glitz. After this, our stay was very good. Breakfasts were good and their Happy Hour on Monday-Wednesday nights were good. It was easy to get extra towels and supplies from the front desk. The hotel was always clean and hotel staff was friendly. The location of this hotel was very close to the highway and we felt that it was located in a safe area. We were happy with how they resolved the problem and wouldn't hesitate staying there again. Sometimes things just happen. We now can laugh about this and it makes an interesting story.

Sheri Mays

Like the spacious room with a kitchen rather than being in the basic hotel room with a bed and chairs. We have already booked another stay. The hotel is right next to the freeway so you do hear some traffic, but it's not terrible. The only complaint of the room was how hard it was to turn the bathroom faucet on, but we didn't complain though. Just used the faucet in the kitchen.

Jenica Olah

My husband and I along with our 4 year old spent (2) weeks at Staybridge. The facility itself is decent, the walls are thin and we could hear the people upstairs the entire time. They offer a decent spread for breakfast, appetizers a few days a week and a free laundromat. The neighborhood is a bit sketchy, and people live in a travel trailer along side the hotel. The reason my rating is so low is because the hospitality was basically non existent. I was never offered clean towels etc, nor asked about my stay the entire time. Also, my last day there a lady from the front desk called to tell me someone was outside my door and I needed to turn down my music. I was not playing music and I let her know that, as I opened my door I heard the music across the hall, and called to let her know that it was a different room. No apology, she said ok I call them. The did not investigate this all before calling me. Overall, Staybridge is a great concept, but I would never stay there again. I was very disappointed by the lack of hospitality.