Address: 1240 Central Ave, Albany, NY 12205, USA
Phone: +15184890889
Sunday: Closed
Monday: 7:30AM–4PM
Tuesday: 7:30AM–4PM
Wednesday: 7:30AM–4PM
Thursday: 7:30AM–4PM
Friday: 7:30AM–4PM
Saturday: Closed
Holly Nichols
I have been trying to get our garage door install finished in complete in over a year now. Window world has my full payment but work still nit complete. I completely understand supply shortages but what I don’t understand is the poor service even when speaking to the gm many months back. I have tried to be patient during the process but my understanding and trust has run out … The receptionist who answer the phones have always been pleasant and gotten things moving but why am I as the customer who has paid her bill in full still chasing this around to get completed a year later?
Kayak
We had both new windows and siding installed in 2017. We had a good experience with the sales person and both installations were well done. I recommend them for either service. NOTE: I offer three stars because the business is unresponsive for repair work. Their siding team does not want to come out and set up for a repair. So, I recommend them for full installation but you are better off hiring a general contractor for any repairs you may need later.
Kathy Midurski Taddeo
The salesman Eddie mis- measured and ordered the wrong windows. Its now going on a year and I still don't have the right windows, and one is still my old window. I've asked three times to speak to the manager- he doesn't return my call. I've been told the windows were ordered as a "rush" order and we would have them the first week in March- didn't get them. Then we were told the beginning of April, now it's May. TERRIBLE customer service. Ridiculous salesman and the manager is a joke. Beware of this company.
Nicole
We have a very old small log cabin in the Adirondacks that had 7 windows that are all slightly different in size. The windows were so old that they opened inward and had wooden blocks to keep them locked. They also had hinges that were painted over many times over the years making them very difficult to get out. When one worker showed up I was nervous because we had to move a lot of our furniture since the space is extremely small. Jason did an outstanding job and made it clear he knew his trade well. Not only did he arrive in a timely manner but he finished the job in one day. He was extremely thorough never rushing and carefully rechecked his work. Everything was cleaned up. I am writing this review because I had read some others prior to his arrival and honestly wasn’t sure what to expect. Did our windows take a long time to arrive? Yes that part was unfortunate but it was due to covid so I don’t hold them accountable for that. The windows were worth the wait. I think that it’s clear when a worker values their craftsmanship it shows. Thank you for taking such great care, I hope your business recognizes your hard work!
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After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
No I don't sorry
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