Geek Squad

Cathy J

Very nice staff and helpful! Allowed my 12 yr.old to to talk tech with them, and help diagnose his P.C issue. Even though, they couldn't fix it because we did not purchase it from B.B, they were still helpful. Id go back again, in a heartbeat!

Mary Teresa Casale

Do NOT purchase the geek squad for $200 at Best Buy. Big Mistake. Not at all what my salesman said it would be. Oh just make an appointment for the store or they can come to your house. No, coming to your house which is only 15 min away from the store is an extra $50 -lie #1, lie#2 I tried to make an appointment in store and the first one available is in June 10. Today is 4/30!! I could go to Saratoga 3 weeks from today. What a joke. I want a refund of my $200 for this non-service. Oh and don’t bother calling Xgates, they wont answer you.

JOHN ROBERTS

Someone needs to train these guys alittle more about customer service, I went in to upgrade the Ram memory on my laptop the attendant took the laptop in the back for about 25 minutes mind you customers are piling up and all i am seeing is employees clocking out and finishing their shift. 25 minutes later the employee came back out and told me the exact thing that i already figured out "YES WE CAN UPGRADE CAN YOU CHOOSE THE MEMORY" I said why dont you " GEEK SQUAD" recommend the memory for me i just need a more than i currently have. The attendant looked like he had no clue about computers i just agreed and left because other customers was running out of patience.

Jakuden

I left my computer with them for a warranty covered repair three weeks ago. It’s status online has been stuck at “waiting for an agent” for two weeks. The main geek squad 1800 number put me on hold and never came back so I hung up after 45 minutes. I cannot get a live person to answer from the store. Beyond frustrating. **Now a week and three store visits later. Was told the computer would have to be “junked” and would get store credit, but they no longer have this laptop either online or in store. Came back twice and the particular manager I apparently need to talk to about a refund is not in store. There’s different staff every time I come in and they don’t talk to each other.