La Quinta Inn by Wyndham El Paso Cielo Vista

Angel Quezada

We showed up at 3 to check into our room but we were told that the systems were down and they would call us when the room was ready. We received a call after 4 p.m. but we told them that we had to leave because we had an even to go to and we would be back around midnight. We did check in at that time. The next day, we went to have breakfast and when we got back our key card did not work. I went to the office and told the clerk that the card did not work. She, immediately, blamed it on us that we had the card next to our cell. I told her that we stayed at hotels quite often to know not to do that. She, then said that their systems were not working right. Throughout this time, she did not smile at all and sounded very upset instead of helpful. By this time, I was not happy with the service, so I brought up that we couldn't check in the day before because of the same systems that they kept having issues with and it was causing us problems. I asked her if they were going to at least give us an extra hour at the end for the hour that they took from us and she simply, said no. I told her that I was going to give them a bad review because of her attitude and because she showed no sympathy nor was she at all apologetic. She said, she would take the bad review, because she was not going to give me any discount. I asked for her name and she said it was Precious. I really don't know how this individual got the job. They must be hiring anyone off the streets, these days...

Torii 1989

Room was fine. Water pressure was lacking in the second bathroom, but it's a second bathroom, so not the biggest deal. Floors, walls, counters, and furniture was clean, but the bed was broken at the headrest. It sat at an almost -20° slope, so sleeping wasn't the greatest. Also, the front desk clerk was kind of snippy. Overall, 8/10

Verified Hotel Guest

Positive: Good location and pets stay free Negative: The carpet in our room is like 30 years old & was never vacuumed. Our shoes/flip flops were cleaner before we entered the room than when we walked in. We never once took our shoes off except to sleep. We even wore slippers in the shower, it was that dirty

Carlos Lozoya Moreno

I been staying in this hotel for a while, everytime I go to El Paso, rooms are clean, it's located near the fountains mall, so if I need to check a store or have a bite, I can just walk to it, wish it has better breakfast, but its not that bad.