Residence Inn by Marriott El Paso

R G

I enjoyed my stay at this Residence Inn. There is an indoor pool which was pretty warm. The breakfast was individually packaged for COVID-19 I'm sure. There were bacon, egg and cheese Crossiants, sausage Biscuits, individually wrapped Waffles all of which were nice and hot. There were individually packaged cereal like Apple Jack's, Frosted Flakes, Fruitloops and more. There were individually packaged chocolate muffins and blueberry muffins. Hot coffee, ice coffee, cranberry, orange and apple juice. The room was a 2 bedroom suite and each room had its own bathroom. One had a shower/tub combo and the other was shower only. The room had 3 televisions with the 3rd being in the living room which also had a pull out sofa and an electric fireplace that actually had heat coming from it. There is a 30 minute timer that you can set. There was a refrigerator, microwave, stove, oven and dishwasher in the kitchen. I would 100% stay here again if back in El Paso.

Mark Ledesma

The room is awesome spacious yet private unfortunately my air conditioning is broken. Hoping to get this problem fixed. Other then that it's been a great stay.

melissa Lakes

They do NOT care. I stayed at this Residence Inn ,as well as another in Texas for a very extended stay. This one did not compare. They were not friendly or accommodating . I really feel like they care less about the customers. I ran out of gas in the hotel parking and called the front desk to ask about a shuttle for help. They simply brushed me off and did not offer to help in ANY way. Even worse, i had to go to the hotel next store (at there advice) to get help. The OTHER hotel helped me not the Residence Inn i am in.  I asked about my mail at the desk which they lost a portion. They  said sorry they would not call to let me know it was there in the future . The other hotel not only would call but, would drop it in my room . I used there laundry service for basic laundry and ended up with a 200 dollar dry cleaning bill which i did not ask for. They said sorry not so sorry. The other Residence inn laundry service only charged 30 for the same laundry.  I called a lady at the desk at one point to get a card removed from my account.  She was very rude and even hung up on me. This all happened over a few months. They have a firepit that NEVER works. I ONLY continue to stay there for points. Otherwise i would go somewhere else.

GCampos

I stayed here for work for four months. The central location was a huge bonus. The room was nice, and I loved the full size fridge/freezer, and nice appointments. The grill in the courtyard was great, and really helped to make sure that I had options for cooking. I hope the hotel goes back to the full breakfast now that COVID is past, but the grab and go was better than other hotels where I’ve stayed. The team members were extremely nice and professional. I would stay here again.